Artificial intelligence
fromInfoWorld
2 days agoBuilding enterprise voice AI agents: A UX approach
Voice AI in enterprises needs to prioritize human interaction over technical improvements for effective collaboration.
This operation is about a set of very specific objectives; the president laid them out on the very first night of operations. I'll repeat them to you now because I hear a lot of talk about we don't know what the clear objectives are.
If you want to narrow your options down to bags suitable for a trip to Portland, Oregon in May, Al Mode will start a query fan-out, which means it runs several simultaneous searches to figure out what makes a bag good for rainy weather and long journeys, and then use those criteria to suggest waterproof options with easy access to pockets.
The majority of AI products remain tethered to a single, monolithic UI pattern: the chat box. While conversational interfaces are effective for exploration and managing ambiguity, they frequently become suboptimal when applied to structured professional workflows. To move beyond "bolted-on" chat, product teams must shift from asking where AI can be added to identifying the specific user intent and the interface best suited to deliver it.
Google Search's AI makeover continues. The company said that, starting today, mobile users will be able to ask follow-up questions to AI Overviews, Google's AI-generated search summaries. Doing so will launch users into a back-and-forth with AI Mode, its more conversational take on search that already lives in a separate tab on the search page. After Google's AI Overviews awkwardly stumbled out the gate in 2024 ( pizza glue, anyone?) they've gradually become a staple of the Search experience.