It supports our hypothesis that the use of AI chatbots can have significant negative consequences for people with mental illness. His work builds on his 2023 study which found chatbots may cause a 'cognitive dissonance [that] may fuel delusions in those with increased propensity towards psychosis.'
Over three decades, Google designed and delivered a search engine where credible and accessible health content could rise to the top of the results. Searching online for information wasn't perfect, but it usually worked well. Users had a good chance of clicking through to a credible health website that answered their query. AI Overviews replaced that richness with a clinical-sounding summary that gives an illusion of definitiveness. It's a very seductive swap, but not a responsible one. And this often ends the information-seeking journey prematurely.