fromeLearning
4 days agoOnline learning
Enhancing Learner Engagement Across AI-Powered Learning Platforms - eLearning
Active, data-driven experiences enhance digital education, but engagement and consistency remain challenges for learners.
#customer-service-technology
#customer-service-technology
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#ai
Artificial intelligence
fromwww.businessinsider.com
2 days agoMeta's AI push is reshaping how work gets done inside the company
Meta is prioritizing AI tools to enhance productivity and efficiency among its employees, impacting job roles and company structure.
fromFast Company
2 days agoAI has come for Domino's pizza tracker, and we're not mad about it
The new tracker features a simplified progress bar that shows just four stages of pizza creation. The new design was rolled out to all platforms, and there's also new Lock Screen widgets for iOS that bring the pizza chain's most famous tech feature to the Liquid Glass age.
Marketing tech
#artificial-intelligence
Business intelligence
fromEntrepreneur
4 days agoForget the Hype. Here's How AI Is Actually Changing Business Operations
AI is transforming business operations from task automation to strategic decision intelligence.
UX design
fromBusiness Matters
1 month agoHow User Interviews Can Be Accelerated with an AI-Powered Insights Platform
AI-powered research platforms address the infrastructure burden surrounding user research—recruitment, scheduling, transcription, and synthesis—rather than the interviews themselves, removing friction that causes teams to abandon research.
Marketing tech
fromInc
2 weeks agoAgentic AI Is the Future of Sales: Here's How to Get It Right
Agentic AI will transform sales by automating the entire sales cycle, enabling salespeople to manage AI agents that independently handle research, outreach, and lead qualification while continuously optimizing campaigns based on buyer behavior.
Marketing tech
fromTechRepublic
3 weeks agoSalesforce Aims to End the 'Frankenstein' Contact Center With Agentforce
Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents on a single native platform to eliminate integration complexity and fragmented customer experiences.
Marketing tech
fromBusiness Matters
3 weeks agoWhy Leading Omnichannel Brands Move To Unified Suites To Solve Data Gaps
Omnichannel brands lose critical customer insights when data remains fragmented across disconnected platforms, requiring unified systems to enable consistent personalization and informed decision-making.
fromFast Company
1 month agoAI didn't kill customer support. It's rebuilding it
There were specialists monitoring dashboards, tuning AI behavior, debugging API failures, and iterating on knowledge workflows. One team member who had started their career handling customer questions over chat and email (resetting passwords, explaining features, troubleshooting one-off issues, and escalating bugs) was now writing Python scripts to automate routing. Another was building quality-scoring models for the company's AI agent. This seemed markedly different from the hyperbole I'd been hearing about customer support roles going away in large part due to AI.
Artificial intelligence
fromExchangewire
2 months agoAds in Chats: Your AI BFF Just Got a Sales Job
They said it would never happen, but of course it was always going to - ads are coming to ChatGPT. Shirley Marschall takes a look at this little bit of history repeating... Guys, honestly, there won't be ads... Jeff Bezos: "Advertising is the price you pay for having an unremarkable product or service." Elon Musk: "I hate advertising." Sergey Brin and Larry Page: "We expect that advertising-funded search engines will be inherently biased towards advertisers and away from the needs of consumers."
Artificial intelligence
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