Online learning
fromeLearning Industry
1 week agoWhat Your Customer Support Tickets Are Telling You About Your Training Program
Customer training should be based on actual support data rather than assumptions about what customers need to learn.
Learning and Development (L&D) departments often face pressure to demonstrate their value while operating with constrained resources. In the face of economic turmoil or unpredictable market conditions, customer training can present a promising avenue for L&D departments looking to drive significant business impact. This article explores how leveraging existing L&D resources can enhance customer education initiatives and ultimately transform L&D from a perceived cost center into a vehicle for revenue growth and retention.