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1 week agoMouse jigglers exposed by workplace surveillance
Mouse jigglers, intended to simulate activity, are leading to employee terminations as companies enhance surveillance technology to detect deception.
In August of 2022, just after Prime Day, Leah Cross started working as an Amazon delivery driver in Colorado. She took the job because she had long heard that it was a decent and paid well. She thought it would be a way to get her foot in with a reputable company that offered good benefits. But in the end, "It was kind of the complete opposite of my experience there," she said.
The quantum theory of management includes an analogy for the physical law of the observer effect, where observing a system changes its state. When you make a metric a target, it is not useful as a metric. Instead of reflecting whatever underlying behavior it was intended to measure, the metric becomes a measure of how well the benchmark is being gamed.