Just as families across the U.S. were heading into Thanksgiving weekend and stocking up on Campbell's staples, a leaked audio recording landed online of a company vice president mocking Indian workers, calling customers "poor people," and claiming its soups contained "bioengineered" or "3D" meat. The timing was combustible. A brand associated with holiday comfort was suddenly overshadowed by a senior leader's contemptuous voice, directed at the very people who buy and make its products.
Few technologies have reshaped consumer behavior as quickly as ChatGPT. Launched in November 2022, the conversational AI tool gained 100 million users within two months. It now engages more than 190 million people daily, processing more than 2 billion queries. OpenAI has released more than 20 updates to expand its capabilities, transforming ChatGPT into a dynamic platform that generates articles, code, images, videos and more.