Writing
fromThe Atlantic
6 days agoHow to Wait Without Getting Bored
Waiting can be reframed as a gift of time to enhance comfort and awareness.
Folks have griped on Reddit that their locations do not offer self-checkout options (though many report that their locations haven't undergone any recent remodels). Others have shared frustration with Publix's existing self-checkout system, which they claim only offers a small bagging area, and when they move their full bags off the scale, it flags the employee - effectively wasting both the customer's and the employee's time.
The reason is a lack of user research to understand how people think and act when shopping, and how they navigate their way through the experience to get it done. It's the user experience concept of a mental model, if you want to get fancy, or the application of a system matching the real-world heuristic they teach you about in college.
There are times when going through the self-checkout makes your grocery shopping trip easier. Instead of having to wait in line for someone to help you when you only have a few items in your cart, you can just buzz through the self-checkout line instead.