UX design
fromMedium
4 hours agoYou're not supposed to get it right
Design challenges for UX writers can be intimidating due to the pressure of making quick, impactful decisions and the emphasis on visual elements.
Santa Cruz de Tenerife is one of the most idyllic cities in the Canary Islands. At its heart stands the jewel - the Auditorio. It's a place where talent from both worlds, New and Old, comes together. A theatre, opera, dance, and music heaven.
Instructions I created. Instructions I am continuing to hone - instructions that required me to study my own old essays, identifying what I do when I write. The sentence rhythms. The way I move between timescales. The zooming in and out from concept to detail. The instructions tell Claude how I would like ideas composed. I pull together concepts and experiences from my lived expertise to formulate a point of view - in this case, on this new AI technology.
It's been almost 20 years since I started my career in product design, and, as you might imagine, many things have changed dramatically since then. One of the main characteristics of the technology industry is the constant evolution of its dynamics, roles, processes, technologies, experiences, and even business models. Those changes are inevitable and will continue. In retrospect, I see that there is one reality that has not changed much over the last 20 years and remains a constant issue to this day: building technology products can sometimes be a discouraging and exhausting process, from junior positions to senior management levels. Why do we suffer every time we need to build something? Why is there so much burnout among today's tech professionals? Why is it that, regardless of the industry, company, or technology, we always hear the exact phrases: "I'm exhausted, I feel drained by this job."? Well, those are valid questions that still haunt me 20 years after my first web design job. It seems like there's no choice in this environment but to suffer.
Her payment form wasn't connecting to the payment processor, and every attempt ended in an error message that made no sense. I understood her frustration. As a founder myself, I was acutely aware of the pain of trying to run a business and feeling like nothing was going your way. When I dug into her form, I found the problem a few minutes later: a mismatch between test mode and live credentials.
The normative form for interacting with what we think of as "AI" is something like this: there's a chat you type a question you wait for a few seconds you start seeing an answer. you start reading it you read or scan some more tens of seconds longer, while the rest of the response appears you maybe study the response in more detail you respond the loop continues
Most of these companies start the journey from a functional standpoint, avoiding extra layers that may "divert users' attention", such as refined flows, potential edge cases, and, sometimes, proper visual design foundations and user experience. Here, the goal is to ship the product first to validate its value, then address other considerations.
During my eight years working in agile product development, I have watched sprints move quickly while real understanding of user problems lagged. Backlogs fill with paraphrased feedback. Interview notes sit in shared folders collecting dust. Teams make decisions based on partial memories of what users actually said. Even when the code is clean, those habits slow delivery and make it harder to build software that genuinely helps people.
AI is disrupting more than the software industry, and is doing so at a breakneck speed. Not long ago, designers were deep in Figma variables and pixel-perfect mockups. Now, tools like v0, Lovable, and Cursor are enabling instant, vibe-based prototyping that makes old methods feel almost quaint. What's coming into sharper focus isn't fidelity, it's foresight. Part of the work of Product Design today is conceptual: sensing trends, building future-proof systems, and thinking years ahead.