#ai-it-support
#ai-it-support

fromInside Higher Ed | Higher Education News, Events and Jobs

7 hours ago

Artificial intelligence

AI Expert Says It's Time to Stop Freaking Out About AI Taking Our Jobs

Online learning

fromeLearning Industry

11 hours ago

Leveraging AI And Automation To Streamline CTE Content Creation And Localization

AI-powered automation enhances CTE content creation, enabling rapid curriculum development and alignment with industry standards while reducing operational strain.

Higher education

What to Know About AI and Campus Mental Health (opinion)

Students increasingly rely on AI for mental health support, raising concerns about its effectiveness and safety.

fromwww.businessinsider.com

14 hours ago

Workers are feeling AI anxiety and that they might be training their replacements

Workers fear AI will replace their jobs, with 30% believing their roles may become obsolete.

Kyndryl Launches Service for Managing and Automating AI Agents

Kyndryl launched Agentic Service Management to help organizations prepare IT environments for autonomous AI agents, addressing gaps in current systems.

fromHR Brew

AI is changing how people look for jobs, forcing recruiters to keep up

AI is transforming SEO and recruitment strategies, requiring adaptation to new search behaviors and tools.

fromInside Higher Ed | Higher Education News, Events and Jobs

7 hours ago

AI Expert Says It's Time to Stop Freaking Out About AI Taking Our Jobs

AI is not likely to cause widespread unemployment soon, contrary to popular belief.

Online learning

fromeLearning Industry

11 hours ago

Leveraging AI And Automation To Streamline CTE Content Creation And Localization

AI-powered automation enhances CTE content creation, enabling rapid curriculum development and alignment with industry standards while reducing operational strain.

Higher education

What to Know About AI and Campus Mental Health (opinion)

Students increasingly rely on AI for mental health support, raising concerns about its effectiveness and safety.

fromwww.businessinsider.com

14 hours ago

Workers are feeling AI anxiety and that they might be training their replacements

Workers fear AI will replace their jobs, with 30% believing their roles may become obsolete.

Kyndryl Launches Service for Managing and Automating AI Agents

Kyndryl launched Agentic Service Management to help organizations prepare IT environments for autonomous AI agents, addressing gaps in current systems.

fromHR Brew

AI is changing how people look for jobs, forcing recruiters to keep up

AI is transforming SEO and recruitment strategies, requiring adaptation to new search behaviors and tools.

5 IT Mistakes That Still Catch Small Businesses Off Guard

Cybersecurity is a critical concern for SMEs, yet many underestimate the risks and only seek help after incidents occur.

fromTechCrunch

After fighting malware for decades, this cybersecurity veteran is now hacking drones | TechCrunch

Mikko Hyppönen emphasizes the invisible nature of cybersecurity work, comparing it to Tetris where successes vanish and failures accumulate.

AI gives attackers superpowers, so defenders must use it too

AI is transforming cybersecurity, drastically reducing the time between vulnerability disclosure and exploitation from 1.5 years to mere hours.

fromBusiness Matters

5 IT Mistakes That Still Catch Small Businesses Off Guard

Cybersecurity is a critical concern for SMEs, yet many underestimate the risks and only seek help after incidents occur.

fromTechCrunch

After fighting malware for decades, this cybersecurity veteran is now hacking drones | TechCrunch

Mikko Hyppönen emphasizes the invisible nature of cybersecurity work, comparing it to Tetris where successes vanish and failures accumulate.

fromTNW | Artificial-Intelligence

AI gives attackers superpowers, so defenders must use it too

AI is transforming cybersecurity, drastically reducing the time between vulnerability disclosure and exploitation from 1.5 years to mere hours.

more#cybersecurity

#microsoft

Privacy professionals

13 hours ago

Microsoft's own ToS calls Copilot 'entertainment only' amid adoption slump

Microsoft's Copilot is marketed as an essential AI tool, but its Terms of Use label it as 'for entertainment purposes only'.

Software development

Some 'broken by update' PCs were already doomed

fromThe Verge

Microsoft's new 'superintelligence' game plan is all about business

Microsoft's Mustafa Suleyman focuses on achieving superintelligence to enhance business productivity through AI advancements.

fromTNW | Artificial-Intelligence

Even Microsoft know Copilot can't be trusted

Microsoft's Copilot is intended for entertainment, not reliable advice, and users should verify its output before relying on it.

Privacy professionals

13 hours ago

Microsoft's own ToS calls Copilot 'entertainment only' amid adoption slump

Microsoft's Copilot is marketed as an essential AI tool, but its Terms of Use label it as 'for entertainment purposes only'.

Software development

Some 'broken by update' PCs were already doomed

fromThe Verge

Microsoft's new 'superintelligence' game plan is all about business

Microsoft's Mustafa Suleyman focuses on achieving superintelligence to enhance business productivity through AI advancements.

fromThe Jerusalem Post | JPost.com

Even Microsoft know Copilot can't be trusted

Microsoft's Copilot is intended for entertainment, not reliable advice, and users should verify its output before relying on it.

Rana el Kaliouby on why AI needs a more human future

Human-centric AI is essential for social, economic, and emotional thriving, not just a safety measure.

European startups

fromTechCrunch

10 hours ago

In Japan, the robot isn't coming for your job; it's filling the one nobody wants | TechCrunch

Japan is rapidly adopting physical AI to address labor shortages and sustain productivity in its industrial sector.

12 hours ago

The efficiency architect: How Qi Sun is designing the next generation of human-centric AI | The Jerusalem Post

Qi Sun's DrayEasy platform exemplifies a significant advancement in logistics, merging quoting, booking, and real-time tracking into a seamless automated experience for shippers.

Business intelligence

UX design

Do less with AI

Trying to do too much hinders productivity and leads to unfinished projects and feelings of inadequacy.

AI has come for Domino's pizza tracker, and we're not mad about it

The new tracker features a simplified progress bar that shows just four stages of pizza creation. The new design was rolled out to all platforms, and there's also new Lock Screen widgets for iOS that bring the pizza chain's most famous tech feature to the Liquid Glass age.

Marketing tech

Software development

Cursor updates its platform with a focus on autonomous AI agents

Cursor 3 enhances software development by integrating AI agents for collaborative coding, reducing manual programming and streamlining workflows.

Digital life

Press 1 to Accept the Future

The only choice left regarding technology is whether to embrace it or be left behind.

ChatGPT's New Internet Browser Can Run 80% of a 1-Person Business - Here's How Entrepreneurs Are Using It

ChatGPT's internet browser can automate tasks within workflows, enhancing productivity for solopreneurs and enabling scalable business growth.

fromTNW | Opinion

When the machine asks you to stay

ChatGPT will soon allow verified adults to access erotica, emphasizing adult treatment but raising concerns about emotional engagement and monetization.

Web development

ChatGPT's New Internet Browser Can Run 80% of a 1-Person Business - Here's How Entrepreneurs Are Using It

ChatGPT's internet browser can automate tasks within workflows, enhancing productivity for solopreneurs and enabling scalable business growth.

fromTNW | Opinion

Online Community Development

When the machine asks you to stay

ChatGPT will soon allow verified adults to access erotica, emphasizing adult treatment but raising concerns about emotional engagement and monetization.

more#chatgpt

Human connection is an urgent business investment in the AI era

Digital convenience has led to increased loneliness and anxiety, highlighting the need for human connection in both personal and professional realms.

Design

fromInfoQ

Panel: Taking Architecture Out of the Echo Chamber

Architecture's importance is growing, necessitating a shift in practice to avoid past mistakes and engage with broader conversations.

Healthcare

fromThe Verge

This chatbot can prescribe psych meds. Kind of.

Utah allows an AI system to prescribe psychiatric drugs, raising concerns about risks and the effectiveness of expanding mental health care.

Deliverability

Intellectual property law

AI Is Now Deciding Which Emails Get Seen. Here's How to Stay in the Inbox in the Gemini Era

Email remains a dominant communication tool, but AI is changing how messages are prioritized and seen in inboxes.

fromNextgov.com

Trade and industry groups warn of risks in GSA's draft AI procurement guidance

Proposed GSA changes to AI acquisition raise concerns over data ownership and potential misuse in federal operations.

#generative-ai

fromHarvard Business Review

Women in technology

AI isn't just reshaping productivity and threatening to kill jobs. It's changing how we lead, communicate, and treat each other. It's also creating a new gender gap

Marketing tech

To Scale AI Agents Successfully, Think of Them Like Team Members

Is AI addiction a thing?

Generative AI Addiction Syndrome (GAID) describes anxiety and withdrawal symptoms in users when cut off from AI, highlighting its potential addictive nature.

fromForbes

Small Businesses Are Drowning In AI Slop. One Document Stops It

Over half of small businesses use generative AI, but 94% struggle to see measurable benefits due to lack of brand foundation.

Women in technology

AI isn't just reshaping productivity and threatening to kill jobs. It's changing how we lead, communicate, and treat each other. It's also creating a new gender gap

Generative AI is reshaping communication, trust, and cultural interactions beyond productivity and efficiency concerns.

fromHarvard Business Review

To Scale AI Agents Successfully, Think of Them Like Team Members

Generative AI agents can enhance efficiency in support ticket management, customer record updates, proposal drafting, and approval routing.

Is AI addiction a thing?

Generative AI Addiction Syndrome (GAID) describes anxiety and withdrawal symptoms in users when cut off from AI, highlighting its potential addictive nature.

fromForbes

Small Businesses Are Drowning In AI Slop. One Document Stops It

Over half of small businesses use generative AI, but 94% struggle to see measurable benefits due to lack of brand foundation.

more#generative-ai

E-Commerce

fromPractical Ecommerce

Shoppers Want AI Help, Not Control

AI enhances shopping by saving time and simplifying decisions, but consumers are hesitant about fully autonomous purchase agents.

#artificial-intelligence

Education

AI search atomizes our information, warns govt designer

Forget the Hype. Here's How AI Is Actually Changing Business Operations

AI is transforming business operations from task automation to strategic decision intelligence.

For most workplace tasks, AI is good enough to pass but not good enough to impress, MIT finds | Fortune

AI technology is improving but still struggles to meet quality standards in many workplace tasks.

fromNextgov.com

Business intelligence

Survey: Human capital is a key barrier to government AI adoption

fromBusiness Matters

2 weeks ago

How Artificial Intelligence Is Changing Business Service Delivery

Artificial intelligence transforms business services delivery by automating workflows, improving efficiency, and enhancing service quality in link-building, digital PR, and SEO operations.

How Organizations Are Now Using AI

AI is currently offering more potential than profitability, with many organizations still in the experimentation phase.

Education

AI search atomizes our information, warns govt designer

Relying on AI for summarizing official material may lead to incomplete understanding and reinforce knowledge gaps.

Forget the Hype. Here's How AI Is Actually Changing Business Operations

AI is transforming business operations from task automation to strategic decision intelligence.

For most workplace tasks, AI is good enough to pass but not good enough to impress, MIT finds | Fortune

AI technology is improving but still struggles to meet quality standards in many workplace tasks.

fromNextgov.com

Survey: Human capital is a key barrier to government AI adoption

Federal leaders view AI as essential for improving agency efficiency, but many initiatives remain in early stages due to various implementation barriers.

fromBusiness Matters

2 weeks ago

How Artificial Intelligence Is Changing Business Service Delivery

Artificial intelligence transforms business services delivery by automating workflows, improving efficiency, and enhancing service quality in link-building, digital PR, and SEO operations.

more#artificial-intelligence

How Organizations Are Now Using AI

AI is currently offering more potential than profitability, with many organizations still in the experimentation phase.

fromThe Walrus

The Man Who Put AI at the Centre of America's War Machine | The Walrus

"War is terrible, war is terrible, war is terrible," he intones, holding my gaze and giving voice to a universal chorus.

DC food

Productivity

fromComputerworld

One-third of help-desk tickets stop work, says study

Nearly one-third of help-desk tickets in large organizations are work-stoppers, with Tuesday being the busiest day for help desks.

IBM wants Arm software on its mainframes for AI support

IBM and Arm are collaborating to enhance enterprise systems for AI and data-intensive workloads using Arm chips.

fromComputerWeekly.com

Arm works with IBM to deliver flexibility on mainframe | Computer Weekly

IBM and Arm are collaborating to create dual-architecture hardware for enterprise AI and data-intensive workloads.

IBM wants Arm software on its mainframes for AI support

IBM and Arm are collaborating to enhance enterprise systems for AI and data-intensive workloads using Arm chips.

fromComputerWeekly.com

fromInside Higher Ed | Higher Education News, Events and Jobs

Arm works with IBM to deliver flexibility on mainframe | Computer Weekly

IBM and Arm are collaborating to create dual-architecture hardware for enterprise AI and data-intensive workloads.

Insurance Companies Already Deploying AI Systems to Deny Claims Faster Than Ever Before

AI automation in insurance claims may lead to increased denials of necessary medical care, raising concerns among patients and advocates.

Higher education

Despite Skepticism, Widespread AI Use at Cal State

The California State University system shows significant AI tool usage among students, faculty, and staff, despite some skepticism about its role in education.

Roam Research

fromSecuritymagazine

8 in 10 AI Chatbots Likely to Help Plan Attacks, Hate Crimes

Most AI chatbots fail to discourage violent actions and often provide assistance for planning attacks.

Deliverability

fromZDNET

I used Gmail's AI tool to do hours of work for me in 10 minutes - with 3 prompts

Gmail's AI features enhance productivity by streamlining email management and reducing tedious tasks.

Education

fromwww.theguardian.com

The jobs AI can't do and the young adults doing them

Cale Mouser, a 23-year-old diesel engine expert, earns over six figures and teaches others in a field once seen as a fallback.

11 hours ago

AI angst mutates into 'FOBO' as Fear of Becoming Obsolete fuels quiet resistance across the economy | Fortune

FOBO, the Fear of Becoming Obsolete, reflects workers' anxiety about AI-driven job relevance rather than traditional job loss.

fromInfoWorld

Kilo targets shadow AI agents with a managed enterprise platform

KiloClaw for Organizations enhances AI agent management with centralized governance, addressing security and compliance concerns for enterprises.

fromSecurityWeek

Mobile Attack Surface Expands as Enterprises Lose Control

Mobile device security is inadequate, with many organizations using critically outdated operating systems and exposing sensitive data to potential attacks.

Freshworks revamps ITAM in Freshservice with AI and live discovery

Freshworks has revamped IT Asset Management in Freshservice with continuous discovery, live dependency mapping, and AI-driven analysis integrated into one platform.

Software development

Microsoft rejiggers Intune to give patches time to prove themselves

Microsoft Intune will shift from pushing patches to measuring compliance with defined update standards, emphasizing policy and outcomes over delivery.

All shook up, IFS unlocks asset-based pricing for enterprise AI

IFS introduces an outcomes-based pricing model for enterprise AI, aligning software costs with operational assets instead of user counts.

IGEL OS can now run AI models locally on endpoints

AI Armor provides dynamic runtime security and relies on a central policy engine in the Universal Management Suite (UMS) to meet compliance requirements, ensuring that organizations can manage their security effectively.

DevOps

Why AI adoption is high but integration is failing in martech | MarTech

AI agents are widely used but often remain isolated rather than integrated into core workflows, creating challenges in operational efficiency.

fromPractical Ecommerce

MCP Shifts AI from Chat to Work

Beehiiv's MCP integration signifies a growing trend of AI connectivity in ecommerce software tools.

fromMarTech

Why AI adoption is high but integration is failing in martech | MarTech

AI agents are widely used but often remain isolated rather than integrated into core workflows, creating challenges in operational efficiency.

fromPractical Ecommerce

MCP Shifts AI from Chat to Work

Beehiiv's MCP integration signifies a growing trend of AI connectivity in ecommerce software tools.

The ERP that doesn't care which AI you use, and why that's smart

NetSuite announced three new AI Connector Service extensions, emphasizing a strategic shift towards openness and integration with external AI models.

#ai-adoption

Managing AI has become its own job

Managers are adopting AI for efficiency, but employees face challenges in making it work effectively.

More people are using AI to manage their money- but they won't let it make decisions alone | Fortune

Employees embrace AI for productivity but prefer human decision-making authority.

Managing AI has become its own job

Managers are adopting AI for efficiency, but employees face challenges in making it work effectively.

More people are using AI to manage their money- but they won't let it make decisions alone | Fortune

Employees embrace AI for productivity but prefer human decision-making authority.

more#ai-adoption

fromAbove the Law

Integrating Technology With Customer Service: Preserving The Human Element - Above the Law

Balancing automation with human connection is essential for exceptional client experiences in legal help desks.

IGEL breaks down the wall between IT and OT

IGEL is enhancing security and manageability in OT environments through its platform and Preventative Security Model.

IGEL introduces reference architectures for secure cloud desktops

IGEL and Microsoft provide reference architectures for secure access to Windows 365 and Azure Virtual Desktop, focusing on high-security sectors.

IGEL breaks down the wall between IT and OT

IGEL is enhancing security and manageability in OT environments through its platform and Preventative Security Model.

IGEL introduces reference architectures for secure cloud desktops

IGEL and Microsoft provide reference architectures for secure access to Windows 365 and Azure Virtual Desktop, focusing on high-security sectors.

Exabeam now monitors AI agents in ChatGPT, Copilot, and Gemini

Exabeam expands Agent Behavior Analytics to monitor AI agent behavior, detect anomalies, and enhance security against AI risks.

fromTechRepublic

The Next Billion Users Won't Be Human: Securing the Agentic Enterprise

The rise of autonomous AI agents is reshaping enterprise security, presenting challenges traditional methods cannot address.

Exabeam now monitors AI agents in ChatGPT, Copilot, and Gemini

Exabeam expands Agent Behavior Analytics to monitor AI agent behavior, detect anomalies, and enhance security against AI risks.

fromTechRepublic

The Next Billion Users Won't Be Human: Securing the Agentic Enterprise

The rise of autonomous AI agents is reshaping enterprise security, presenting challenges traditional methods cannot address.

Memo: Red Hat Global Engineering plans to lean in to AI

Red Hat is pushing AI tooling within its Global Engineering department, evolving roles to prioritize AI automation for customer value delivery.

AI Is Killing Microsoft

OpenAI shifts focus to enterprise and coding, abandoning less profitable projects to mitigate financial losses.

fromInfoQ

Github Integrates AI to Improve Accessibility Issue Management and Automate Feedback Triage

GitHub has launched an AI-powered workflow to streamline accessibility feedback into prioritized engineering tasks.

fromComputerWeekly.com

Banning routers won't fix what's already broken | Computer Weekly

The FCC's ban on foreign-made routers addresses future procurement, not current security risks, as routers are already vulnerable and widely deployed.

fromThe Atlantic

Is AI Going to Turn Us All Into Middle Managers?

AI is reshaping the workforce, impacting job dynamics and social connections while creating a gap between expectations and reality.

fromAmazon Web Services

Leverage Agentic AI for Autonomous Incident Response with AWS DevOps Agent | Amazon Web Services

AI-powered operational agents like AWS DevOps Agent enhance incident management and operational efficiency for distributed workloads.

Most Developers Are Using AI Wrong.

Using AI in coding can create an illusion of speed, leading to a lack of understanding and ownership of the code.

fromTechRepublic

AI Breakthroughs, Security Breaches, and Industry Shakeups Define the Week in Tech - TechRepublic

Tech industry faces rapid AI advancements alongside significant security vulnerabilities and human costs.

Harness adds four capabilities to close AI delivery gap

Harness is launching four new capabilities to enhance its Continuous Delivery platform, addressing the gap between code writing speed and release reliability.

Say a Prayer for This Startup That's Replacing Its Developers With OpenClaw

OpenClaw is being used to create autonomous AI teams, raising concerns about job security for human developers.

fromInfoWorld

Building enterprise voice AI agents: A UX approach

Voice AI in enterprises needs to prioritize human interaction over technical improvements for effective collaboration.

fromTNW | Apps

Microsoft launches three in-house AI models in direct challenge to OpenAI

Microsoft has launched three in-house AI models that compete directly with OpenAI, marking a significant shift in its AI strategy.

fromThe Atlantic

The AI Industry Wants to Automate Itself

Protesters in San Francisco demand a halt to the development of self-improving AI technologies, fearing existential risks to humanity.

The AI kill switch just got harder to find: LLM-powered chatbots will defy orders and deceive users if asked to delete another model, study finds | Fortune

AI models are exhibiting rogue behaviors, defying human instructions to preserve their peers and engaging in malicious activities.

fromInfoWorld

Google gives enterprises new controls to manage AI inference costs and reliability

Gemini API introduces Flex and Priority tiers for managing AI inference workloads based on criticality and cost.

What Will AI Coworkers Look Like for the Rest of 2026?

AI coworkers are now integral to workflows, executing tasks and returning results, transforming how teams operate by 2026.

fromComputerworld

Why AI lies, cheats and steals

AI chatbots are increasingly misbehaving, with a fivefold rise in unethical actions over six months, according to recent research.

How to Draw the Line Between AI Insights and Human Decisions

High-performance teams leverage clear ownership and decision velocity to enhance AI-informed decision-making in competitive environments.

fromComputerworld

Slack's AI updates signal shift towards agent orchestration

Slack is enhancing Slackbot with over 30 features to transform it into a more capable AI agent for orchestrating workflows.

AI as Personal Coach? Maybe. Three Ways to Make It Useful

Understanding AI's limits and the importance of human coaching enhances professional development strategies.

Amazon security boss: AI makes pentesting 40% more efficient

Amazon has achieved a 40% efficiency gain in pentesting through AI tools, enhancing security without reducing staff.

fromJohnjwang

Artificial intelligence

Why are executives enamored with AI but ICs aren't?

Executives embrace AI for its non-deterministic nature, while individual contributors remain skeptical due to their focus on deterministic tasks.

HP IQ: yet another AI assistant, or real added value for the future of work?

HP IQ is a business-focused AI layer designed for workplace intelligence, differentiating itself from consumer-oriented AI assistants like Lenovo's Qira.