#algorithmic-management

#algorithmic-management

Before you can even get the opportunity to impress a human interviewer, you will first need to impress the algorithm! More recently, AI has also been used to assist current employees in doing their jobs and then to help their employers evaluate how well employees are performing in those jobs.

The poster then went on to make a series of claims about the exploitation of both workers and customers at the unnamed company. Delivery drivers, they said, were called "human assets" by project managers working to "squeeze another 0.4% of margin" out of them. They were ranked according to a "desperation score," and had their wages stolen by using "predictive modeling to dynamically lower the base pay." Customers were being scammed by the app's priority-delivery function, which was actually just a "psychological value-add."

At EFF, we that tech rights are worker's rights . Since the pandemic, workers of all kinds have been subjected to increasingly invasive forms of . These are the "algorithmic management" tools that surveil workers on and off the job, often running on devices that (nominally) belong to workers, hijacking our phones and laptops. On the job, digital technology can become both a system of ubiquitous surveillance and a means of total control .