The new tracker features a simplified progress bar that shows just four stages of pizza creation. The new design was rolled out to all platforms, and there's also new Lock Screen widgets for iOS that bring the pizza chain's most famous tech feature to the Liquid Glass age.
When the CEO held a virtual town hall in 2020 and said there needed to be layoffs, I knew I would be one of the first to go because I served zero purpose at that point.
Customer service skills define how effectively employees represent a brand and resolve customer needs. In every industry, these skills determine whether a business builds loyalty or loses trust. Customers today expect responsiveness, empathy, and accuracy across every touchpoint-from phone calls and chats to social media interactions.
In the midst of all this chaos, I was struck with a deep sense of appreciation for what I was doing. All my anxieties about being too old for the job and my writing business falling apart dissipated, and I kind of fell in love with everything the place was.
When I tell fellow tech executives that every employee at sunday, from our engineers to our finance team, must complete a restaurant shift before they can fully onboard, I usually get confused looks. "You mean like, shadow someone?" they ask. No. I mean they tie on an apron, take orders, run food, and yes, deal with the 15-minute wait for the check that our product was literally built to eliminate.
There was usually a room of about 100 to 150 people, with two to three servers and two bartenders. One night, it was just the bartenders and me, so about 50 people per section. This usually wouldn't bother me, but three of my big tables were occupied by one large group. I went to help with the middle of the three tables, as a large portion of their group had just arrived.
