Librarians have been actively collaborating and talking about it almost every day, whether it's creating tutorials and digital learning objectives or thinking about the conversations to have with instructors. It can feel like cognitive dissonance to be actively working with AI on a regular basis and also saying we're constantly thinking about the harms and the biases.
Product knowledge training is about methodically educating employees, partners, and customers about the ins and outs of a company's products or services. For employees and partners, it's the essential working knowledge they need to confidently sell, support, and deliver the product. For customers, it's the know-how they need to adopt it smoothly and get the most value from it.
Corporate learning has spent years optimizing the wrong thing. Organizations have refined course catalogs, improved completion rates, expanded content libraries, and invested heavily in certifications. Learning platforms are more sophisticated than ever, content is more accessible than ever, and reporting is more detailed than ever. Yet despite all this progress, most organizations continue to struggle with persistent skills gaps, slow capability building, and weak knowledge retention.
