#returning-member-program

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#costco
E-Commerce
fromTasting Table
16 hours ago

The Awkward And Risky Move Some Costco Customers Make At Checkout - Tasting Table

Leaving membership cards on checkout dividers at Costco can slow down the process and create frustration for both employees and customers.
E-Commerce
fromTasting Table
16 hours ago

The Awkward And Risky Move Some Costco Customers Make At Checkout - Tasting Table

Leaving membership cards on checkout dividers at Costco can slow down the process and create frustration for both employees and customers.
#microlearning
Online learning
fromeLearning Industry
1 day ago

Microlearning In LMS: How To Transform Corporate Training

Microlearning enhances corporate training by delivering content in short, focused segments, improving engagement and knowledge retention.
fromeLearning Industry
3 weeks ago
Online learning

Microlearning For Associations: A Playbook For Engagement, Retention, And Revenue [eBook Launch]

Microlearning modules enable associations to boost member engagement, improve retention, and create diversified revenue streams through flexible, bite-sized training experiences.
Online learning
fromeLearning Industry
1 day ago

Microlearning In LMS: How To Transform Corporate Training

Microlearning enhances corporate training by delivering content in short, focused segments, improving engagement and knowledge retention.
Online learning
fromeLearning Industry
3 weeks ago

Microlearning For Associations: A Playbook For Engagement, Retention, And Revenue [eBook Launch]

Microlearning modules enable associations to boost member engagement, improve retention, and create diversified revenue streams through flexible, bite-sized training experiences.
Marketing
fromFast Company
1 day ago

Brands are getting more physical

Marketers are increasingly focusing on physical experiences to foster human connection and emotional engagement with consumers.
Startup companies
fromTechCrunch
2 days ago

A new dating app, Sonder, has a deliberately annoying sign-up process (and it's working) | TechCrunch

Sonder aims to revolutionize dating apps by creating a more authentic and engaging user experience through unstructured profiles and unique in-person events.
Growth hacking
fromEntrepreneur
4 days ago

Why Referral Programs Fail - and How to Build One That Works

Most small businesses lack a structured referral system, leading to passive and unpredictable growth despite referrals being a key driver.
Media industry
fromForbes
2 days ago

Trust Is Becoming The Most Valuable Currency In The Creator Economy

Audiences now seek trust in content, influencing their decision-making and the value of creators' work.
Social media marketing
fromwww.independent.co.uk
3 days ago

Instagram testing subscription that allows users to watch stories anonymously

Meta is launching Instagram Plus, a premium subscription service allowing anonymous Story views and rewatch counts, currently available in select countries.
Podcast
fromMarTech
3 days ago

Why digital audio is a must-have for your retail media plan | MarTech

Digital audio is becoming a crucial advertising channel, reflecting changing consumer behavior and offering significant opportunities for targeted marketing.
fromeLearning Industry
4 days ago

42 North Dental Cuts Employee Turnover By Training 1600 Learners On One Platform

Randy Schumacher, Director of Learning & Development, found training success with TalentLMS because he could scale training to 1600 learners, check off compliance training, and allow 42 North Dental's providers to focus on their patients.
Healthcare
#email-marketing
fromSocial Media Examiner
1 month ago
Online marketing

Building Email Communities: How to Grow a Raving Audience : Social Media Examiner

Use targeted email sequences to build owned audience relationships that deliver higher reach and engagement than social platforms.
#customer-loyalty
fromMarTech
2 months ago
Marketing

Loyalty didn't disappear. Brands traded it away. | MarTech

Loyalty remains valuable but brands eroded it by prioritizing gimmicks and engagement metrics over measurable, economically meaningful retention.
Media industry
fromNieman Lab
2 days ago

Three newsletters for the price of 1.5: Independent journalists experiment with a bundle

Bundling independent journalism subscriptions can reduce costs for readers and support multiple writers effectively.
Marketing tech
fromEMARKETER
4 days ago

Brands want personalization at scale, but their data stack keeps getting in the way

Limited platform integration is the top barrier to personalization for 42% of brand marketers and 47% of agency marketers in North America.
#instagram
Social media marketing
fromInc
3 days ago

Meta Is Testing a Paid Instagram Plan That Could Reveal Who Rewatches Your Stories

Meta is testing an Instagram subscription plan called Instagram Plus to enhance user experience and diversify revenue.
Social media marketing
fromInc
3 days ago

Meta Is Testing a Paid Instagram Plan That Could Reveal Who Rewatches Your Stories

Meta is testing an Instagram subscription plan called Instagram Plus to enhance user experience and diversify revenue.
Marketing
fromForbes
4 days ago

Why Understanding Moments Matters More Than Reach

Marketers should focus on connecting brands to cultural moments rather than just measuring reach and impressions.
Travel
fromInsideHook
2 weeks ago

Report: Hyatt Considering New Tier for Loyalty Program

Hyatt is considering adding a fifth tier to its World of Hyatt loyalty program, surpassing the current Globalist level.
#onboarding
Online learning
fromeLearning Industry
6 days ago

Best Onboarding LMS For Enterprises: What Buyers Should Look For

Effective onboarding through a Learning Management System accelerates new hire productivity and reduces confusion, making it essential for enterprise success.
Online learning
fromeLearning Industry
1 week ago

Designing An Effective Onboarding Plan: Strategies For L&D Professionals

An effective onboarding plan is a strategic tool that enhances employee productivity, engagement, and retention from day one.
Online learning
fromeLearning Industry
6 days ago

Best Onboarding LMS For Enterprises: What Buyers Should Look For

Effective onboarding through a Learning Management System accelerates new hire productivity and reduces confusion, making it essential for enterprise success.
Online learning
fromeLearning Industry
1 week ago

Designing An Effective Onboarding Plan: Strategies For L&D Professionals

An effective onboarding plan is a strategic tool that enhances employee productivity, engagement, and retention from day one.
Austin
fromFast Company
2 weeks ago

This brand broke the biggest rule of e-commerce-and made customers 3.5x more valuable

Huckberry prioritizes customer engagement and community building over immediate sales, leading to higher customer lifetime value.
#customer-retention
Online marketing
fromEntrepreneur
2 weeks ago

Winning Customers Is Easy - Keeping Them Isn't. Here's Why

Customer retention now determines long-term small business success as acquisition becomes easier through modern tools like social media and AI.
fromSocial Media Examiner
3 weeks ago
Marketing

Improving Customer Experience: How to Increase Revenue and Profitability : Social Media Examiner

Customer retention is a revenue multiplier that exponentially increases lifetime value more effectively than acquisition-focused strategies alone.
Online marketing
fromEntrepreneur
2 weeks ago

Winning Customers Is Easy - Keeping Them Isn't. Here's Why

Customer retention now determines long-term small business success as acquisition becomes easier through modern tools like social media and AI.
Marketing tech
fromForbes
3 days ago

AI Is Deciding What Your Customers See - Most Brands Haven't Caught Up

AI agents are transforming e-commerce, projected to account for 25% of global sales by 2030, shifting traditional consumer engagement models.
Marketing
fromThedrum
6 days ago

MASTERCLASS: Why annual marketing plans are failing your business

Traditional annual marketing plans are ineffective in today's fast-paced market, leading to wasted resources and missed opportunities.
#customer-lifetime-value
Marketing
fromNeil Patel
2 weeks ago

Customer Lifetime Value (CLV): What It Is & Why It Matters

CLV measures total revenue from a customer over their relationship with a business, indicating sustainable growth beyond immediate campaign success.
Marketing
fromNeil Patel
2 weeks ago

Customer Lifetime Value (CLV): What It Is & Why It Matters

CLV measures total revenue from a customer over their relationship with a business, indicating sustainable growth beyond immediate campaign success.
fromInc
1 week ago

Nearly Two Thirds of Marketers Failed This Simple Marketing Quiz. Would You?

The study surveyed 1,226 marketing decision-makers who work for businesses of different sizes and industries throughout the U.S., U.K., Australia, and Canada.
Marketing
Deliverability
fromMarTech
2 weeks ago

Email personalization has an overuse problem | MarTech

Excessive personalization in email marketing can feel intrusive and create consumer fatigue; strategic, selective use of personalization builds greater trust than ubiquitous customization.
Online Community Development
fromHubspot
in 5 months

Community marketing: How to use it to drive customer advocacy and reduce CAC

Community marketing drives customer loyalty, advocacy, and retention by bringing customers together to share knowledge and solve problems, while reducing acquisition costs and support expenses.
Coffee
fromFast Company
3 weeks ago

Starbucks rewards changes start today with new tiers: How to tell if you're Green, Gold, or Reserve

Starbucks launched a tiered loyalty rewards program on March 10, replacing its flat-rate system with membership levels that offer greater rewards for higher spending.
fromDigiday
3 weeks ago

From rented audiences to engaged communities: Why participation is the new moat for publishers

Social platforms promised reach, scale and frictionless distribution. In exchange, publishers ceded control of audience relationships, data and, ultimately, trust. Today, that bargain is not working. Social media is imperfect. Feeds are flooded with bots, synthetic engagement, misinformation and bad actors operating under inconsistent or nonexistent moderation standards.
Media industry
Online learning
fromeLearning Industry
2 weeks ago

Building A Winning Microlearning Strategy For Associations

Microlearning delivers bite-sized educational content that fits members' busy schedules, dramatically improving completion rates from 20% to 80% while enhancing knowledge retention and allowing associations to stay agile with rapid content updates.
Deliverability
fromMarTech
1 month ago

6 post-purchase moments that shape customer lifetime value | MarTech

Post-purchase emails should address customer doubts and build confidence beyond transactional updates to strengthen loyalty and long-term value.
Chicago Cubs
fromBleacher Nation
1 month ago

Does FanDuel Sportsbook Have a Rewards Program? - Bleacher Nation

FanDuel Rewards is a points-based loyalty program with tier structures that accumulates across sportsbook, casino, and daily fantasy products, redeemable for bonus bets and perks.
Marketing
fromInc
3 weeks ago

The 4 Email Tactics Helping Brands Stand Out in a 'Delete, Delete, Delete' Era"

Brands must prioritize mobile-first, visually engaging email designs that encourage sharing on social media rather than focusing solely on open rates.
Growth hacking
fromFast Company
1 month ago

Is AI driving away your best customers? 3 fixes for bridging gaps with growth audiences

Companies must treat underserved growth audiences as lead users to drive innovation and create solutions addressing real systemic problems rather than performative gestures.
Social media marketing
fromInc
3 weeks ago

Forget Perfection. This Simple Habit Is What Actually Builds an Audience Today.

Authentic, casual content now resonates more with audiences than polished, carefully staged posts on social media platforms.
Business
fromBusiness Matters
1 month ago

Why customer service is integral to business success

Excellent customer service, built on responsiveness, consistency, and empathy, is essential to retain customers and support long-term business success.
#b2b-design
fromThe Business of Fashion
2 months ago

Can Brands Turn Their Most Devoted Fans Into Paying Customers?

Fashion fans are more visible - and influential - than ever before. The Met Gala - often called fashion's Super Bowl - garnered more engagement across social media and press than the actual American football championship last year, according to Launchmetrics. Just like Swifties, fashion fanatics gather online in communities and comment sections on accounts like Gvishiani's to dissect collections, magazine covers and red carpets.
Fashion & style
Remote teams
fromThe Drum
2 months ago

Why enhancing customer experience starts with your employees

Delivering a seamless, well-supported hybrid employee experience with the right tools, culture, and communication improves customer service, retention, and revenue.
Careers
fromeLearning Industry
2 months ago

What Is Employee Retention? Benefits, Tips, And Metrics

Retaining employees reduces turnover, preserves institutional knowledge, increases productivity, lowers costs, and supports sustained business growth.
E-Commerce
fromTechRepublic
2 months ago

Subscription Commerce: The Ultimate Guide to Ecommerce Subscription Models (2026)

Subscription commerce uses recurring billing for products, services, or access to generate predictable revenue driven by retention and lifetime value.
Coffee
fromFast Company
2 months ago

A big Starbucks Rewards overhaul is coming. What it means for your stars

Starbucks will launch a revamped three-tier rewards program on March 10, offering faster redemptions and increased earning rates up to 1.7 stars per dollar.
Careers
fromHarvard Business Review
2 months ago

When There's Nowhere to Promote a Star Employee

Design personalized growth paths, explore lateral or external moves, and use candid career conversations plus stretch assignments to retain senior talent lacking promotion paths.
Media industry
fromDigiday
2 months ago

How publishers leverage community as a personalization and revenue tool

Community-driven personalization converts engagement signals into deeper subscriber relationships, improved retention, and new revenue streams for publishers.
Business
fromeLearning Industry
2 months ago

Key Pillars Of Employee Engagement

Employee engagement arises from meaningful connection, clear communication, recognition, and a positive culture that fosters ownership, learning, loyalty, and improved organizational performance.
E-Commerce
fromThe Drum
2 months ago

How to win at homebound marketing

Home-bound life accelerated e-commerce adoption, making digital user experience and converting online browsing to buying critical for brands across all age groups.
fromwww.retaildive.com
1 month ago

Outcomes are table stakes. How brands deliver them is the advantage.

Performance has always been the foundation of commerce media because it tied spend to measurable behavior. From sponsored search to sponsored products, the category scaled by delivering outcomes that could be directly attributed to transactions. Automation, AI-driven optimization and closed-loop measurement accelerated that model and made outcomes-based buying the norm. Outcomes still matter. But as AI reduces friction and increases competition, outcomes alone no longer create separation.
Marketing tech
Growth hacking
fromHubspot
2 months ago

The gentlemen's agreement that netted 210,000 subscribers. [Steal this play.]

Turn generic engagement asks into a humorous, audience-specific ritual to drive voluntary sharing and rapid subscriber growth.
fromForbes
2 months ago

5 Small Actions That Quietly Increase Your Promotion Odds In Q1

Many professionals focus on big projects and headline achievements, but research shows that soft skills and visibility strongly influence promotions. LinkedIn data reveals that employees who combine hard and soft skills get promoted about 8% faster than those who focus only on technical abilities, and skills like communication, teamwork and problem solving are linked to promotions up to 11% faster. Regularly updating and showcasing your skills is also tied to faster advancement.
Careers
fromTNW | Insights
2 months ago

The rise of the always-on economy: subscriptions beyond streaming

Despite how modern it seems to be, the truth is that the subscription economy has been around for some time, surprisingly dating back to around 1800, with the first magazine subscriptions, or the subscriptions for fresh British milk, around 1860. Over the years, the of subscription-based companies has turned the subscription model into an ideal business strategy since it provides unique benefits. In the same way, the adoption of this model across multiple industries has led to negative repercussions for the general public.
Business
fromMarTech
1 month ago

The secret to happy customers is... your data layer | MarTech

Mike Pastore is the Head of Content & Media at Third Door Media, the publisher of the Martech and Search Engine Land websites and the producer of the SMX and MarTech Conferences. In nearly three decades in B2B marketing, Mike has worked as an editor, writer, and marketer. He first wrote about marketing in 1998 for internet.com (later Jupitermedia). He then worked with marketers at some of the best-known brands in B2B tech, creating content for marketing campaigns at both Jupitermedia and QuinStreet.
Marketing tech
fromBusiness Matters
2 months ago

How Businesses Build and Retain High-Value Clients

Beyond their spending, high-value clients typically engage regularly, remain loyal over time, and align with the company's core offerings. For example, a high-value client that engages regularly could be a regular shopper who purchases often but also always likes and comments on the business's social media posts. These comments and likes on social media can have a positive impact on the business, showing other potential consumers that the business is reputable and valued by others.
Marketing
Marketing tech
fromForbes
2 months ago

The Cookieless Future: Why Loyalty Programs Are A Smart Antidote For Marketers

Brands must replace third-party cookie tracking with loyalty programs to collect first-party data and sustain personalization, retargeting, and customer recognition in a cookieless future.
fromMarTech
1 month ago

Why customer success managers are a martech power move | MarTech

Martech is a team sport, and no one wins it alone. Success depends on coordination across internal teams and external partners. A customer success manager, or CSM, is one of the most important - and often underutilized - partners for marketing technology practitioners. They play a critical role in shaping the vendor-client relationship and long-term success. The value of customer success managers
Marketing tech
Marketing tech
fromMarTech
1 month ago

Trust can't be automated, and that's why it matters | MarTech

Consistent delivery builds customer trust, which increases customer lifetime value and long-term profitability in B2B relationships.
#customer-experience
Marketing tech
fromThe Drum
2 months ago

How insurance brands can build consumer trust by using the latest digital marketing trends

Insurance advertisers must compete aggressively for fewer top Google Ads slots by optimizing bidding, quality score, ad extensions like sitelinks, and dominating brand search.
Marketing
fromPhys
2 months ago

Enhancing customer satisfaction through personal profiles of social media customer service agents

Personalized social media customer-service agent profiles increase positive customer interactions and satisfaction compared with standardized corporate-only profiles.
Marketing tech
fromModern Retail
2 months ago

Unpacked: Why brands and retailers like Sephora and Adidas are merging loyalty and promotions

Brands should unify loyalty, promotions, and discounts into a single, data-driven incentives strategy to reduce mass markdowns and increase long-term customer value.
fromFast Company
1 month ago

How discounting hurts long-term loyalty and profits

Discounting has been part of retail's toolkit for decades, and it can be effective, especially during high-stakes shopping seasons. But as promotions become more frequent across the industry, companies are taking a closer look at the downside: Short-term sales gains don't always come with long-term loyalty or durable margins, and customers remember how a brand made them feel far more than what they saved at checkout.
Marketing
Marketing
fromThe Drum
1 month ago

5 ways brands can bag more customers with retail media

Retail media offers food and drink brands real-time, first-party shopper data and targeted omnichannel ad formats to reach in-market buyers at point of purchase.
fromForbes
2 months ago

How To Engage Customers With Fresh, Immersive Marketing Experiences

As the market grows increasingly saturated with traditional digital content, brands are exploring new ways to stand out by engaging more than just sight and sound. Advances in augmented reality (AR), virtual reality (VR), spatial audio and other immersive technologies are opening the door to richer, more memorable brand experiences that feel interactive rather than interruptive. The challenge is knowing how to experiment thoughtfully and how to use these tools to deepen connection without novelty overshadowing their purpose.
Marketing
Marketing
fromThe Drum
1 month ago

How to turn finders into followers: the 4 steps to buyer enlightenment

Devote time to a four-step, insight-led content strategy to guide buyers through discovery, evaluation, decision-making, and loyalty with digital-first, generous content.
Marketing
fromHubspot
in 1 month

Adaptive marketing: Proven strategies for growing companies

Adaptive marketing continuously adjusts digital campaigns using real-time signals and data-driven tools to personalize offers, boost engagement, and improve revenue.
fromThe Drum
1 month ago

Why your affiliate program needs to be marketed like a brand

If you do not get laser focussed on this right now, you run the risk of having marketing activity that drifts loose with no real purpose. You need to base everything you do to promote and acquire new affiliate partners around three clear principles: Why You - Why do you want to work with that affiliate in particular? Why Me - Why are you the right program or affiliate manager for that affiliate?
fromThe Drum
1 month ago

Why and how referral marketing is exceeding paid search and paid social

For marketers yet to turn their attention to the extraordinary customer acquisition mechanic of earned growth, referral might be the last marketing channel to come to mind. For those already giving their customers a participating role in their brand's success, it's the last marketing channel they'd switch off. This was literally true for Lindsay Newell, head of UK marketing at Bloom & Wild, one of Europe's largest online florists.
Marketing
fromForbes
1 month ago

How To Rethink The Customer Journey In A Post-Funnel World

The traditional customer funnel is quickly giving way to a more fragmented, dynamic and self-directed journey. Today's buyers move fluidly across platforms, channels and touchpoints-often gathering information, building trust and forming preferences long before brands realize they're in the picture. As AI, creator influence and real-time intent signals reshape how decisions are made, brands must rethink where trust is built and conversion truly happens.
Marketing
fromFast Company
1 month ago

Why do so many legacy brands implode when trying to attract new customers?

So the brand reinvents itself to pull in a younger segment of the market, often by borrowing ideas from cooler competitors to seem more "on-trend." But instead of younger and cooler, the rebrand comes off as insincere, stilted, or cringey. Worse, the brand's older, core customers, who liked the brand as it was, are irritated by the changes. Instead of spurring new growth, the effort drives off some of the existing customers, leaving the brand worse off than when it started.
Marketing
Marketing
fromCX Dive
1 month ago

Maintaining brand relevancy: Here's what the numbers say

Brands must balance maintaining consumer trust with bold social media activity, since social platforms can rapidly shift perceptions and affect brand momentum.
Marketing
fromThe Drum
2 months ago

Why brand building is brain training for your customers

Balancing short-term performance marketing 'sugar hits' with long-term emotional brand building drives sustainable brand growth and increases share of mind.
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