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fromAdExchanger
2 years ago

Commerce | AdExchanger

Regulators are paying more attention to data privacy because their constituents consider it a 'kitchen table' issue, highlighting its importance in everyday life.
EU data protection
UK news
fromwww.bbc.com
2 days ago

New laws to make it easier to cancel subscriptions and get refunds

New laws will simplify subscription cancellations and refunds, potentially saving consumers nearly £170 annually.
Psychology
fromPsychology Today
19 hours ago

Why Do We Read Reviews for Things We've Already Experienced?

People read reviews post-decision to validate experiences and alleviate inner conflict, not to gather new information.
#ecommerce
US Elections
fromArs Technica
3 days ago

Costco sued for seeking refunds on tariffs customers paid

Customers are seeking refunds from Costco for tariff costs imposed unlawfully under the IEEPA Act.
UK news
fromwww.bbc.com
1 day ago

Children sell knives like clothes online, MP says

Children are increasingly buying and selling knives online, prompting government action to combat knife crime and exploitation.
#amazon
#eu-customs-reform
EU data protection
fromThe Local Germany
2 days ago

Shein, Temu: Why European consumers will pay more for cheap online orders

A landmark EU customs reform introduces measures for e-commerce, imposing handling fees and classifying online platforms as importers responsible for compliance.
EU data protection
fromThe Local France
2 days ago

Shein, Temu: Why European consumers will pay more for cheap online orders

A landmark EU customs reform introduces measures for e-commerce, imposing handling fees and classifying online platforms as importers responsible for compliance.
EU data protection
fromwww.thelocal.com
2 days ago

Shein, Temu: Why European consumers will pay more for cheap online orders

A landmark EU customs reform introduces measures for e-commerce, imposing handling fees and classifying online platforms as importers responsible for compliance.
E-Commerce
fromForbes
3 days ago

AI Shopping: Why The Universal Commerce Protocol Changes Everything

UCP enables AI agents to manage transactions directly with retailers, eliminating friction in the shopping journey.
Austin
fromFast Company
2 weeks ago

This brand broke the biggest rule of e-commerce-and made customers 3.5x more valuable

Huckberry prioritizes customer engagement and community building over immediate sales, leading to higher customer lifetime value.
London startup
fromPractical Ecommerce
2 weeks ago

New Ecommerce Tools: March 18, 2026

Ecommerce platforms introduce AI agents for dropshipping, fulfillment automation, customer decisioning, and product protection while expanding logistics infrastructure.
Information security
fromTNW | Google
2 weeks ago

Big Tech signs Industry Accord Against Online Scams

Eleven major companies committed to sharing threat intelligence and coordinating defenses against AI-driven fraud through Google's Global Signal Exchange platform.
Paris food
fromWWD
2 weeks ago

From the Archive: Fashion's Online Shopping Reality

In 1996, retail leaders debated whether internet shopping would replace physical stores; today, e-commerce has clearly emerged as the dominant force in retail.
#agentic-commerce
Artificial intelligence
fromwww.customerexperiencedive.com
2 weeks ago

E-commerce retailers plan hefty investments in agentic commerce, study finds

96% of enterprise e-commerce retailers have invested in AI capabilities, primarily for customer-facing applications like product discovery, chatbots, and personalized recommendations, with nearly half planning to invest $1 million or more in agentic commerce within 12 months.
fromPractical Ecommerce
2 months ago
E-Commerce

New Ecommerce Tools: January 14, 2026

Major companies introduced commerce standards, integrated checkout, and specialized packaging to improve agentic commerce, seamless payments, and damage-resistant shipping for ecommerce merchants.
fromForbes
2 months ago
E-Commerce

Agentic Commerce's Next Phase Hinges On Closing The Consumer Trust Gap

Agentic commerce evolution depends on resolving consumer trust gaps as Google and OpenAI compete with different protocols and approaches to merchant integration and shopper experiences.
Artificial intelligence
fromwww.customerexperiencedive.com
2 weeks ago

E-commerce retailers plan hefty investments in agentic commerce, study finds

96% of enterprise e-commerce retailers have invested in AI capabilities, primarily for customer-facing applications like product discovery, chatbots, and personalized recommendations, with nearly half planning to invest $1 million or more in agentic commerce within 12 months.
Marketing tech
fromInc
2 weeks ago

87 Percent of Shoppers Pay More for Brands They Trust. AI Is Putting That Advantage at Risk

Online trust is eroding due to AI-enabled fraud and misinformation, threatening DTC brands with a potential 'Dead Web' scenario where consumers retreat to only major platforms.
Business intelligence
fromBusiness Matters
3 weeks ago

Building a Successful Online Marketplace - Key Technology Decisions That Matter

Strategic technology decisions in marketplace development determine scalability, user experience, and regulatory compliance, with payment infrastructure, trust mechanisms, and seller verification being critical foundational elements.
#amazon-outage
Tech industry
fromArs Technica
4 weeks ago

Amazon appears to be down, with over 20,000 reported problems

Amazon experienced a significant outage affecting over 20,000 users, with primary issues at checkout, on mobile apps, and product pages.
E-Commerce
fromThe Verge
4 weeks ago

Amazon.com is up and down, with login errors and prices not loading

Amazon is experiencing widespread service disruptions affecting checkout, search, product pages, and account access across web and mobile platforms.
Tech industry
fromArs Technica
4 weeks ago

Amazon appears to be down, with over 20,000 reported problems

Amazon experienced a significant outage affecting over 20,000 users, with primary issues at checkout, on mobile apps, and product pages.
E-Commerce
fromThe Verge
4 weeks ago

Amazon.com is up and down, with login errors and prices not loading

Amazon is experiencing widespread service disruptions affecting checkout, search, product pages, and account access across web and mobile platforms.
#consumer-protection
fromABA Journal
3 months ago
Privacy professionals

Online shoppers find deals on the Temu app, but states say the trade-off is personal data

fromWIRED
2 months ago
US politics

Legislators Push to Make Companies Tell Customers When Their Products Will Die

fromABA Journal
3 months ago
Privacy professionals

Online shoppers find deals on the Temu app, but states say the trade-off is personal data

fromWIRED
2 months ago
US politics

Legislators Push to Make Companies Tell Customers When Their Products Will Die

Travel
fromCN Traveller
1 month ago

What flexible airline refund policies really mean - and how to avoid common rebooking mistakes

Middle Eastern airlines' emergency booking waivers following Iran strikes offer limited flexibility, functioning as temporary operational tools rather than genuine ticket flexibility, with significant restrictions based on booking method and purchase timing.
E-Commerce
fromTNW | Offers
2 weeks ago

Why the checkout is the most strategic product in your 2026 stack

The checkout process is now the most critical component impacting revenue for SaaS and ecommerce businesses.
Marketing
fromForbes
1 month ago

How To Drive E-Commerce Engagement And Conversions: Agency Insights

E-commerce brands must convert traffic into repeat customers through strategic engagement, personalization, and optimized user experiences rather than relying solely on driving traffic volume.
Online marketing
fromForbes
3 weeks ago

A Website Alone Isn't Enough For Today's Digital Shoppers

Modern digital commerce success requires seamless omnichannel experiences, mobile optimization, and strategic retargeting rather than relying solely on website presence.
E-Commerce
fromPractical Ecommerce
2 weeks ago

AI Drives Smarter Ecommerce Pricing

AI enables dynamic, personalized ecommerce pricing that optimizes margins by making real-time offer decisions based on shopper behavior while maintaining fairness perception.
#ai-powered-search
fromDigiday
3 weeks ago
E-Commerce

Customer reviews become a key battleground as AI revolutionizes product discovery

fromDigiday
3 weeks ago
E-Commerce

Customer reviews become a key battleground as AI revolutionizes product discovery

fromDigiday
3 weeks ago
E-Commerce

Customer reviews become a key battleground as AI revolutionizes product discovery

fromDigiday
3 weeks ago
E-Commerce

Customer reviews become a key battleground as AI revolutionizes product discovery

#e-commerce
fromAol
3 weeks ago
E-Commerce

Meet the Perplexity Merchant Program: What e-commerce stores need to know

fromThe Drum
2 months ago
E-Commerce

Tailor your e-commerce strategy to capitalise on the online shopping boom

Rapid pandemic-driven digital transformation accelerated e-commerce, creating major D2C and marketplace opportunities while raising customer experience, omnichannel and mobile-first demands for brands.
fromLondon Business News | Londonlovesbusiness.com
2 months ago
E-Commerce

What's hot and what's not in e-commerce and home deliveries for 2026 - London Business News | Londonlovesbusiness.com

E-commerce faces a challenging 2026 with weak seasonal sales, rising staffing costs, new US tariffs, slow delivery tech adoption, and opportunities in AI tracking.
E-Commerce
fromAol
3 weeks ago

Meet the Perplexity Merchant Program: What e-commerce stores need to know

The Perplexity Merchant Program enables e-commerce stores to reach 22+ million users by sharing product catalogs, with Pro users able to purchase directly on the platform at no cost to merchants.
E-Commerce
fromTechCrunch
3 weeks ago

Amazon expands a program that lets customers shop from other retailers' sites | TechCrunch

Amazon expands Shop Direct program to direct customers to third-party merchant websites through search results and AI assistant when products aren't available on Amazon's platform.
fromPractical Ecommerce
3 weeks ago

New Ecommerce Tools: March 11, 2026

Riskified, a platform for ecommerce fraud prevention, has expanded its AI agent intelligence tool, wherein Riskified retrieves associated risk indicators and resolves an identity programmatically. Riskified acts as a trust agent, providing real-time risk intelligence directly into the shopping experience.
E-Commerce
Gadgets
fromwww.wired.com
1 month ago

Don't Fall for the Crappy Laptops Amazon Promotes. Buy One of These Instead

Avoid cheap off-brand laptops and misleadingly marketed budget 'gaming' models; choose reputable manufacturers or better-value Snapdragon-equipped options for longer battery life and reliable performance.
E-Commerce
fromTasting Table
3 weeks ago

Can You Return Kitchen Items To Dollar Tree? What To Know - Tasting Table

Dollar Tree allows returns of kitchen items with a receipt for refund or exchange, except for online purchases and gift card transactions.
#amazon-prime
fromBusiness Insider
2 months ago
E-Commerce

Amazon is now refunding customers up to $51 after its $2.5 billion Prime settlement. Here's how to know if you qualify.

fromBusiness Insider
2 months ago
E-Commerce

Amazon is now refunding customers up to $51 after its $2.5 billion Prime settlement. Here's how to know if you qualify.

E-Commerce
fromwww.thedrum.com
4 weeks ago

The changing retail landscape

Despite online growth and store closures, physical retail remains viable as consumers still value in-store experiences and maintain significant clothing budgets.
Environment
fromwww.theguardian.com
2 months ago

UK supermarkets push for Amazon soy safeguards after traders abandon ban

Retailers seek new mechanisms to prevent Brazilian soy-linked deforestation after the moratorium collapsed, urging traders to maintain no-deforestation sourcing.
Law
fromBloomberglaw
1 month ago

StubHub Buyers Denied Corrective Ad Campaign Over Refund Policy

A federal judge ruled StubHub ticket buyers cannot obtain a corrective advertising campaign for refunds not received for events canceled during the COVID-19 pandemic.
E-Commerce
fromInc
4 weeks ago

AI Is Collapsing the Shopping Funnel

AI-compressed shopping research has shifted e-commerce competitive advantage from the entire funnel to the checkout moment, where all customer signals converge.
E-Commerce
fromSearch Engine Roundtable
1 month ago

Google Updates Alcohol, Prescription Drugs, Gambling & Government Documents & Services Policy

Google expanded Merchant Center policies to allow alcohol subscriptions, prescription drug recurring billing, and bundled services for certified merchants in the United States.
Marketing tech
fromThe Drum
2 months ago

The only constant in commerce is change - and it's speeding up

Retail media must slow growth, fix measurement and attribution, bridge shopper and brand silos, and build foundational standards to withstand AI, platforms and economic pressure.
fromModern Retail
1 month ago

Marketplace Briefing: Online merchants aren't lowering prices despite Supreme Court ruling

We're still increasing pricing based on the most up-to-date tariff announcements from India and the U.S., because it's not going back down to zero. It's still elevated. The cost of our goods has also shot up, because gold has almost doubled since last year.
E-Commerce
fromwww.npr.org
1 month ago

Every business wants your review. What's with the feedback frenzy?

Customers want to read reviews and businesses need reviews to attract customers. But the constant demand for reviews could be creating a feedback backlash, experts say. What began as an innovative way to benefit consumers is increasingly an obligatory burden for shoppers and sellers alike.
E-Commerce
Marketing tech
fromAdExchanger
1 month ago

Amazon Has A Pitch To Pay Pubs; How Lax US Laws Enable Targeted Gambling Ads | AdExchanger

Amazon plans a content marketplace enabling publishers to sell material to AI companies, moving toward paid, potentially usage-based compensation instead of unpaid scraping.
fromPractical Ecommerce
1 month ago

AI Revives Ecommerce DIY

A 2025 LinkedIn study found that 80% of C-suite executives believe AI adoption is important and will foster a more innovative workplace culture. Gartner reported in December 2025 that 65% of employees said they are excited to use AI at work. The trend suggests a convergence of three priorities: Management fears their companies will fall behind if they don't adopt AI and automation; Employees use AI because it makes their jobs easier, and the knowledge gained is an important career skill; The cost of off-the-shelf software and development makes AI an attractive alternative.
E-Commerce
fromwww.independent.co.uk
1 month ago

Does free shipping actually exist? Marketing ploys experts want to warn you about

You're scrolling through an online retailer, like Amazon, Shein or eBay, and spot a shirt on sale for $40. You add it to your cart, but at checkout, a $10 shipping fee suddenly appears. Frustrated, you close the tab. But what if that same shirt was priced at $50 with free shipping? The likelihood that you would have bought it without a second thought is much higher.
E-Commerce
E-Commerce
fromBusiness Insider
1 month ago

I've been selling on Amazon for a year. After storage fees bled me dry, I'm pivoting my e-comm strategy away from it.

Aged-inventory surcharges on Amazon can rapidly deplete a small business's cash, turning a $10,000 launch into near insolvency without mastering Amazon selling and inventory management.
E-Commerce
fromDigiday
1 month ago

TikTok Shop reverses U.S. shipping policy amid merchant concerns over costs and fulfillment challenges

TikTok Shop halted its plan to end seller-fulfilled shipping in the U.S., keeping seller shipping unchanged while further details are provided.
E-Commerce
fromwww.aljazeera.com
1 month ago

EU opens probe into online global retailer Shein after sex-doll scandal

European Commission opened a DSA investigation into Shein over alleged sale of childlike sex dolls, weapons, and addictive platform design posing systemic EU risk.
E-Commerce
fromTheregister
2 months ago

eBay updates legalese to ban AI-powered shop-bots

eBay bans agentic shopping bots and automated order‑placement flows without explicit approval, and forbids automated scraping or data‑extraction access.
fromThe Jerusalem Post | JPost.com
1 month ago

Furkat Kasimov e-commerce returns fix: Sell confidence | The Jerusalem Post

.Most e-commerce returns stem from guessing; personalized marketing builds shopper confidence.(photo credit: Courtesy of GetSelene.AI)By TAMI DEMSKY For ecommerce operators, returns have become a structural profit leak that hits in three ways: shipping and processing costs, inventory stuck in limbo, and the long-term damage to trust that lowers repeat purchase rates. The scale is significant. Retailers estimate that 15.8 percent of annual sales will be returned in 2025, totaling approximately $849.9 billion, according to the National Retail Federation and Happy Returns .
E-Commerce
fromwww.mercurynews.com
2 months ago

eBay's buyer protection loophole leaves a customer empty-handed

eBay's Money Back Guarantee policy promises item delivery to the buyer not just their ZIP code. The guarantee only says the delivery must have the recipient's address, showing the zip code (or international equivalent) that matches the one on the order details page. It says nothing about only checking or verifying the ZIP code in a dispute. When you provided USPS's evidence, eBay owed you a human intervention. Federal Trade Commission rules against deceptive business practices require companies to honor advertised guarantees.
E-Commerce
E-Commerce
fromThe Drum
2 months ago

It's Prime time for retailers to develop their online sales strategies

Amazon launched Prime Day, a Prime-members-only sales event intended to outcompete Black Friday and Singles Day and to drive Prime membership growth.
#hyperpersonalization
E-Commerce
fromForbes
2 months ago

The Product Returns Armageddon Of 2026 Is Coming: Are You Prepared?

Record-high e-commerce return rates will strain retailers; investing in returns technology, training, and optimized processes converts returns from liability into competitive advantage.
fromBusiness Matters
2 months ago

How to Get the Most from Your Online Marketplace Listings

At a time when digital channels increasingly define commercial success, online marketplaces have become essential tools for small and medium-sized enterprises to reach customers and drive revenue. For many SMEs, marketplaces offer a ready-made audience without the significant acquisition costs of standalone ecommerce sites, but the simple act of listing product ranges isn't enough to guarantee results. To succeed, businesses must approach their marketplace presence strategically, optimising every element of their listings for discovery, relevance and conversion.
E-Commerce
E-Commerce
fromZDNET
2 months ago

You can still claim your refund in Amazon's $2.5 billion Prime settlement - here's how

Amazon will pay $2.5 billion in an FTC settlement over alleged deceptive Prime enrollment and cancellation practices; eligible subscribers can claim by July 27, 2026.
E-Commerce
fromPractical Ecommerce
2 months ago

Why E.U. Ecommerce Rules Seem Complex

An ecosystem of overlapping EU regulations builds consumer trust but creates complex, burdensome compliance challenges for online merchants across nearly every ecommerce operation.
E-Commerce
fromPractical Ecommerce
2 months ago

New Ecommerce Tools: January 21, 2026

Ecommerce merchants gain updated tools for return-fraud defense, AI-driven demand forecasting and inventory optimization, and expanded payment orchestration and alternative payment integrations.
E-Commerce
fromRetail Brew
2 months ago

2026: The year of 'zero-click buying'

Agentic AI will dominate retail in 2026, forcing brands and retailers to ensure visibility on AI platforms or risk being invisible to shoppers.
E-Commerce
fromPractical Ecommerce
1 month ago

New Ecommerce Tools: February 11, 2026

New ecommerce tools launch for merchants covering generative AI, site-integrated assistants, chargeback prevention, ERP connectors, and other fulfillment, fraud, and marketing solutions.
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