#ecommerce

#ecommerce

Chris Hall is an ecommerce entrepreneur turned media operator. His new "Ecomm Cowboy" show broadcasts live Monday through Friday on X and YouTube. The mission, he says, is twofold: deliver daily news to sellers and offer companionship to those working alone. Chris first appeared on the podcast in 2023 as the marketing head of a D2C brand. In this our latest conversation, he addresses his goals for Ecomm Cowboy, production challenges, and, yes, the power of AI tools for one-person brands.

But most shopping AI agents are firmly attached to one particular LLM or retailer, like ChatGPT and Perplexity's new shopping response flows that guide their own shopping-related queries. And then there's agentic shopper pups: Walmart's Sparky and Amazon's Rufus, which are meant to help customers shop across their retail footprints. What people need is an independent agent that peers across retailers and is entirely focused on ecommerce services.

Wizard, an AI-native shopping agent cofounded by Marc Lore and CEO Melissa Bridgeford, is coming out of a nearly 5-year private beta with an ambitious promise: to end the era of endless scrolling in ecommerce and replace it with a personalized and streamlined shopping experience. Launched publicly on Feb. 11, the New York-based startup is betting that the next wave of online retail will be driven not by bigger marketplaces,

"We've heard so much from our customers recently that they have so much data, but less than a third of them feel like they are confidently using that data in their browsing behavior. Are they using the right strategy? And they're really overwhelmed by the fragmentation of where all that data sits," Diana Williams, VP of product at Intuit Mailchimp, told MarTech.

Will Critchlow is joined by Matthew Morrissey, Organic Search Director EU at adidas to talk about life at the cutting edge of enterprise SEO at a major global brand. Learn about the power of hunting insights, and insight rate over wins and testing cadence, team alignment, and where great ideas come from.

If Q4 is the holiday shopping season, then Q1 might be the season of returns, or more specifically the season of return fraud. Retailers and ecommerce merchants are seeing a growing trend of returns and fulfillment scams that drain profit margins after big sales. This fraud was the impetus for Thursday's launch of Pinch AI, a startup that aims to mitigate such losses to fraud and marketing scams, with $5 million in venture backing.

UK businesses invest heavily in digital marketing. Yet many struggle to grow. The issue is not effort. The issue is disconnected systems. Ads, websites, and CRM often work apart. This makes it hard to track leads and sales or scale with confidence. This problem is common in: Home eCommerce brands, like furniture and home decor stores, that depend on online sales

Today, instead of typing "best running shoes," consumers simply ask their favorite AI, "What running shoes should I buy?" These models respond quickly, often drawing on vast stores of user-generated content, reviews, and discussion threads-a dynamic "source stack" that looks very different from traditional SEO rankings. What's more, they can answer highly specific, long-tail questions, from "Which running shoes are best for flat feet in rainy climates?" to "What sneakers do marathoners recommend in 2024?"

Microsoft has something special just for you. The company just introduced something called Copilot Checkout at the NRF 2026 retail conference. This is exactly what it sounds like. It's a shopping assistant embedded within Copilot. The feature is rolling out now in the US and integrates with PayPal, Shopify, Stripe and Etsy. It lets people complete purchases directly inside of Copilot without having to withstand the grueling experience of being redirected to a retailer's website.

Adobe Analytics, which analyzed online transactions and website traffic for its shopping trends report, said traffic from generative AI chatbots toward retailer's sites, increased by 693.4% from the 2024 holiday season, indicating a shift in the way people shop. Before the holiday season began, FedEx reported 97% of U.S. retailers were planning to use AI for shopping, including incorporating tools for customer service and pricing.

The Alibaba economy is a huge ecosystem comprising of the company's core commerce platforms (Tmall, Taobao, Ali Express and more), digital media and entertainment divisions (Youku, Alibaba Music, Weibo etc), local services, payment & financial services (Alipay), logistics, marketing services & data management and cloud computing. Connecting the entire ecosystem is the company's vast data technology, which Alibaba sees as the keys to the empire.

In March 2025, 900 U.S. adults shared their browsing behavior with the Pew Research Center. Roughly 58% of those adults encountered an AI Overview when searching on Google. Only 8% then clicked a traditional listing. Conversely, 42% of Google searchers received no AI Overview; 15% then clicked on a listing. The immediate impact - 8% vs. 15% - is material and measurable. According to eMarketer, zero-click searches have reduced traffic to many websites by 25% or more.

To use the interface, ChatGPT users need to make an Instacart account and then surface Instacart within their chat thread using a prompt like, "Instacart, help me shop for apple pie ingredients." From there, they can discuss recipes, ingredient swaps, and their preferred store with ChatGPT, which will help them order all of the items they need from Instacart without ever changing tabs or leaving the chat.

The Product Network shows items from across participating merchants where? Shop App? even if it that item isn't carried by the store any given person is browsing. For example, someone buying home supplies from a Shopify merchant's site might search for "organic cleaning supplies" or some particular soap fragrance. If that merchant doesn't carry anything that fits the search, the customer could see some of the closest-to options from that seller, interspersed with products from other sellers in the network with items that do fit the bill.

Case in point: Walmart told Business Insider exclusively that its shoppers will be able to place store-fulfilled express delivery orders as late as 5 p.m. local time on Christmas Eve - a full hour later than last year. "More people are using Express Delivery to get their items faster, and December is when it truly shines," Walmart's chief e-commerce officer David Guggina said in a statement.

This is all part of TikTok's major push to convert the platform into an eCommerce superpower, re-creating the same path to success that the app saw in China, with the local version of the app. On Douyin, the China-only version of TikTok, live shopping, in particular, has been a big winner, with the platform generating $US490 billion in gross merchandise sales in 2024. Douyin has expanded its in-stream sales to all elements of shopping, including groceries, meal delivery, and more.

While you're making preparations for Small Business Saturday at the end of November, make sure your website is optimized and ready to capture online shoppers. Don't just rely on foot traffic at your physical store - websites are a great way to capture online traffic and sales, too. American Express reported that 53% of consumers shopped online at small businesses on Small Business Saturday in 2023.

In October, the Trump administration secured new trade deals with Malaysia, Cambodia, and Thailand that included a call for a permanent end to tariffs and taxes on digital goods and online services. The agreements reaffirm the United States' long-standing position that digital commerce - software, streaming, cloud storage, and similar services - should flow freely across borders, untaxed and unrestricted.

"You'll notice that we don't sell the No. 1, 2 slots in search - like some of our competitors do," he said at Recode's CodeCommerce conference that year, positioning Walmart.com as the anti-Amazon in its approach to search results. Six years later, that line has all but faded. Sponsored listings now routinely appear at the top of Walmart's search results, pushing organic products further down the page. It's a shift that mirrors the evolution of Amazon's marketplace, where paid placements have become a core part of the shopping experience.