Twenty years ago, as the top digital and innovation executive for Citi's credit card business, I led the team that spent months building what looked like a brilliant partnership. We'd found a startup with a disruptive payments platform-one that became the forerunner of what has become a new payment type used by millions of consumers today. The deal: strategic investment in exchange for access to the startup's codebase as a sandbox for innovation pilots. No more waiting in the legacy systems queue. Just rapid prototyping with leading-edge developers.
Workplace noise isn't just a nuisance. It's also a stressor and productivity killer, according to a Jabra study from 2024. As someone who likes working in quiet zones, I understand. That's why I recommend leaders spend time considering how their workspace design affects the noise level for their employees.
Around the office, people clutch coffee like a life raft, waiting for their brains to come online and cursing the 8 a.m. meeting. And the cheerful colleague. But at least they got in early enough to find parking and grab coffee before it ran out-this time. Now: which person are you? The early riser, or the one watching them, wondering why you can never feel that awake at this hour no matter how hard you try?
Most people know what a difficult day at work feels like. It can be tiring, draining and tense, leaving you unable to switch off. But there are also days when work feels lighter and more energising. These good days are not necessarily defined by big wins or major achievements. In fact, they tend to come from harmonious experiences in the workplace that support our psychological needs.
