#ai-healthcare-adoption

#ai-healthcare-adoption

The feature, unveiled on Wednesday, creates a separate space within ChatGPT for health questions and discussions, where users can collect data from their connected health apps such as fitness apps and store their health files. Users can also connect to their electronic medical records through a partnership with b.well, OpenAI says. ChatGPT, then, does not have a direct integration with the MyChart patient records app from Epic, for example, but lets individual users make requests for their patient record data through integrations built by b.well.

AI plays an important role-but not by fixing fragmented data on its own. The work of organizing, connecting, and interpreting healthcare information still belongs to people and the systems they build. Where AI helps is after that foundation is in place: by bringing the right information forward at the right time, reducing the effort it takes to find what matters, and supporting better decisions in the moment of care.

My dad was in the emergency room, short of breath, chest tight, upper back aching. He looked pale and confused. An ultrasound showed excess fluid between his lung and chest wall. "We'll drain it," a resident said, as if he were unclogging a sink. For the next five days, thick, red-tinged fluid filled a plastic container beside my dad's hospital bed. Doctors sent his cells for "staining," a way to identify cancer. But no one used that word.

The world of medical practice management is changing faster than ever, driven by two simultaneous forces: escalating patient expectations and crushing administrative complexity. In my years working with healthcare organizations, I've seen these challenges evolve from nuisances into crises. Research by Bain & Company found that 65% of healthcare consumers want more convenient experiences, and 70% want more responsiveness from providers. They want instant answers to routine questions, immediate scheduling access and minimal friction.