66% of internet users live where political or social sites are blocked, and 78% are in countries where people have been arrested for online posts. New social media regulations have emerged in dozens of countries in the past year alone.
Climbing up was fairly natural and easy, simply because I just disregarded all the status quo and the rules and realized what's the right thing to do, and went all the way with it.
Individuals and organisations have access to exactly the same media and networks to build relationships and find and share information. You can build gorgeous websites and apps. You can publish lovely looking branded content via Instagram and Facebook. But if your product or service doesn't meet my expectation and you don't give me the opportunity to have a proper conversation with you, I'm going to use those channels to call you out.