#client-perspectives

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Online marketing
fromEntrepreneur
14 hours ago

Don't Let Your Online Presence Suck - It's Your First Impression

A strong online reputation across multiple platforms is essential for building trust and attracting opportunities.
fromeLearning
4 days ago
Online learning

Enhancing Learner Engagement Across AI-Powered Learning Platforms - eLearning

Active, data-driven experiences enhance digital education, but engagement and consistency remain challenges for learners.
Startup companies
fromwww.businessinsider.com
18 hours ago

I founded Culture Pop in my 50s, but my youngest hires keep it relevant and fresh

Tom First founded Culture Pop, a probiotic soda brand, focusing on health-conscious consumers and achieving significant revenue growth in a competitive market.
Psychology
fromSilicon Canals
4 hours ago

Most people who overcame years of laziness didn't find motivation - they found a mirror they couldn't look away from - Silicon Canals

Self-awareness is crucial for real change; many people misperceive their own behaviors and motivations.
#social-media
Media industry
fromNatesilver
6 hours ago

Social media is turning into a freak show

Social media's influence on content quality and publisher success has led to a crisis in foreign policy and political communication.
fromPhys
2 months ago
Marketing

Enhancing customer satisfaction through personal profiles of social media customer service agents

Media industry
fromNatesilver
6 hours ago

Social media is turning into a freak show

Social media's influence on content quality and publisher success has led to a crisis in foreign policy and political communication.
fromPhys
2 months ago
Marketing

Enhancing customer satisfaction through personal profiles of social media customer service agents

Marketing
fromFortune
16 hours ago

The corporate 'storyteller' is marketing's newest messiah-and just as hollow as every buzzword before it | Fortune

The Storyteller has emerged as a new branding concept, embodying wisdom and insight into the human condition amidst consumer distrust.
Writing
fromwww.theguardian.com
13 hours ago

The kindness of strangers: I was taken aback by a rude remark. Then it hit me she was absolutely right

Perspective can transform challenges into opportunities for growth and gratitude.
E-Commerce
fromBradenton Herald
2 days ago

12-year-old beauty brand closing nearly all stores

The DTC beauty model faces challenges requiring brands to prioritize profitability and adapt to shifting consumer expectations.
Wearables
fromFuturism
12 hours ago

We Can't Even Imagine the Eating Disorders This New Meta Smart Glasses Feature Will Cause

Meta's Ray-Ban AI glasses may exacerbate eating disorders with features that track and log food intake automatically.
UX design
fromMedium
17 hours ago

The invisible layer of UX most designers ignore

Designers must prioritize screen reader compatibility to ensure accessibility, as users rely on spoken content rather than visual elements.
#data-privacy
Marketing tech
fromSocial Media Explorer
1 day ago

The Rise of Dark Traffic: Why Your Analytics Are Lying to You - Social Media Explorer

Direct traffic is increasingly misleading due to untraceable influences from AI-driven research and decision-making processes.
#communication
Relationships
fromSilicon Canals
1 day ago

Psychology says people who would always rather call than text aren't demanding more of your time - they're asking for the one thing that separates a real conversation from the performance of one, which is the sound of another person being alive on the other end, and that need is not inconvenient, it is human - Silicon Canals

Phone calls foster deeper connections than text messages, capturing nuances of emotion that typed words cannot convey.
Psychology
fromSilicon Canals
1 day ago

Psychology says people who reply to messages within seconds aren't just efficient - they've built their sense of safety around being reachable, because somewhere in their past, being slow to respond had consequences - Silicon Canals

Instant responses to messages often stem from a psychological need to mitigate perceived threats rather than mere efficiency.
Relationships
fromSilicon Canals
1 day ago

Psychology says people who would always rather call than text aren't demanding more of your time - they're asking for the one thing that separates a real conversation from the performance of one, which is the sound of another person being alive on the other end, and that need is not inconvenient, it is human - Silicon Canals

Phone calls foster deeper connections than text messages, capturing nuances of emotion that typed words cannot convey.
Psychology
fromSilicon Canals
1 day ago

Psychology says people who reply to messages within seconds aren't just efficient - they've built their sense of safety around being reachable, because somewhere in their past, being slow to respond had consequences - Silicon Canals

Instant responses to messages often stem from a psychological need to mitigate perceived threats rather than mere efficiency.
fromTasting Table
1 day ago

Why Boomers Tend To Save More Money On Groceries - Tasting Table

Boomers are far more likely than any other group to be aware of price increases. When prices go up, they cut back on non-essential items and avoid impulse buys, with just 53% succumbing to them.
Fashion & style
Data science
fromMedium
2 days ago

Context matters... A lot

Large language models excel at tasks but struggle with context, leading to potentially misleading answers despite their capabilities.
Television
fromAol
2 days ago

The rise of CTV IRL: Valuable TV audiences are no longer just sitting at home

Connected TV is expanding into public spaces, transforming how audiences engage with content outside the home.
Artificial intelligence
fromTearsheet
3 days ago

What a bank-client relationship looks like when banks control the data behind the UX - Tearsheet

Grasshopper's Model Context Protocol enables secure AI integration with banking data while maintaining client control and data security.
#promotions
Careers
fromSilicon Canals
2 days ago

The identity crisis hiding inside every promotion - Silicon Canals

Promotions can lead to an identity crisis, as individuals often feel they must abandon their previous roles and skills.
Careers
fromSilicon Canals
2 days ago

The identity crisis hiding inside every promotion - Silicon Canals

Promotions can lead to an identity crisis, as individuals often feel they must abandon their previous roles and skills.
Business
fromFast Company
2 days ago

Your CEO gives you the ick. Now what?

Emily's perception of her CEO's integrity is compromised after discovering his affair, affecting her confidence in promoting company values.
#cold-emails
Deliverability
fromMiami Herald
3 days ago

5 sales sequences that drive higher response rates

Cold emails have a 0.9% response rate; effective sales sequences require targeted, timely outreach with multiple touchpoints.
Deliverability
fromMiami Herald
3 days ago

5 sales sequences that drive higher response rates

Cold emails have a 0.9% response rate; effective sales sequences increase engagement through targeted, timely outreach.
Deliverability
fromMiami Herald
3 days ago

5 sales sequences that drive higher response rates

Cold emails have a 0.9% response rate; effective sales sequences require targeted, timely outreach with multiple touchpoints.
Deliverability
fromMiami Herald
3 days ago

5 sales sequences that drive higher response rates

Cold emails have a 0.9% response rate; effective sales sequences increase engagement through targeted, timely outreach.
Business intelligence
fromBusline News
3 days ago

Analysis Highlights 20x ROI For ABA Marketplace Attendees - Busline News

ABA Marketplace generated $124.9 million in business activity, reinforcing its status as North America's leading bus and group travel event.
Remote teams
fromInfoQ
4 days ago

How to Handle Trusts and Psychological Safety When Scaling Organizations

Trust must be built team by team; it cannot be replicated as organizations scale.
Poker
fromBusiness Matters
5 days ago

Why People Love Taking Chances: From Holiday Deals to Game Shows

Taking risks triggers excitement and dopamine release, motivating behavior through the anticipation of rewards.
Psychology
fromPsychology Today
7 hours ago

Why Confidence Doesn't Always Reflect True Self-Worth

Authentic self-worth is grounded in presence and self-acceptance, contrasting with fragile self-worth tied to external perceptions.
#experiential-marketing
fromForbes
12 hours ago
Marketing

A Conversation With Capital Group's Head Of Experiential Marketing Ajith Krishnankutty On The Need To Evolve Events Into Marketing Channels That Build Brand + Drive Business Growth

Marketing
fromFast Company
2 days ago

Why the future of brand trust is sensory marketing

Experiential communications leverage sensory engagement to build trust and connection, countering AI fatigue and skepticism in audiences.
Marketing
fromFast Company
3 days ago

Brands are getting more physical

Marketers are increasingly focusing on physical experiences to foster human connection and emotional engagement with consumers.
Marketing
fromForbes
12 hours ago

A Conversation With Capital Group's Head Of Experiential Marketing Ajith Krishnankutty On The Need To Evolve Events Into Marketing Channels That Build Brand + Drive Business Growth

Events are evolving into marketing channels that enhance brand engagement and drive business growth through integrated experiences.
Marketing
fromFast Company
2 days ago

Why the future of brand trust is sensory marketing

Experiential communications leverage sensory engagement to build trust and connection, countering AI fatigue and skepticism in audiences.
Marketing
fromFast Company
3 days ago

Brands are getting more physical

Marketers are increasingly focusing on physical experiences to foster human connection and emotional engagement with consumers.
fromThe Atlantic
1 day ago

How Some People Became So Averse to Hype

Anna Holmes defines 'hype aversion' as a reflex against being told what to like, suggesting that popularity can create pressure rather than signal quality. This feeling can lead to a deliberate choice to resist mainstream culture.
Media industry
#happiness
Writing
fromSilicon Canals
1 day ago

I'm 66 and I spent four decades chasing the version of happiness I saw in other people's living rooms - and the day I stopped, I noticed I'd been happy in my own kitchen all along - Silicon Canals

Measuring happiness against others' lives leads to perpetual dissatisfaction and obscures personal contentment.
Relationships
fromSilicon Canals
2 days ago

I'm 73 and my husband asked me what makes me happy and I gave him the answer I thought he wanted to hear - our kids, our grandkids, our home - but the real answer is I genuinely don't know anymore because I've spent forty years editing my joy to fit other people's expectations - Silicon Canals

Editing joy to fit others' expectations can lead to losing sight of what truly makes one happy.
Writing
fromSilicon Canals
1 day ago

I'm 66 and I spent four decades chasing the version of happiness I saw in other people's living rooms - and the day I stopped, I noticed I'd been happy in my own kitchen all along - Silicon Canals

Measuring happiness against others' lives leads to perpetual dissatisfaction and obscures personal contentment.
Relationships
fromSilicon Canals
2 days ago

I'm 73 and my husband asked me what makes me happy and I gave him the answer I thought he wanted to hear - our kids, our grandkids, our home - but the real answer is I genuinely don't know anymore because I've spent forty years editing my joy to fit other people's expectations - Silicon Canals

Editing joy to fit others' expectations can lead to losing sight of what truly makes one happy.
#advertising
Marketing tech
fromDigiday
3 days ago

How purchase data is redefining TV ad performance and driving revenue

Advertisers must adopt modern strategies, including purchase-based segmentation, to effectively engage consumers in the evolving TV landscape.
Marketing tech
fromDigiday
3 days ago

How purchase data is redefining TV ad performance and driving revenue

Advertisers must adopt modern strategies, including purchase-based segmentation, to effectively engage consumers in the evolving TV landscape.
Online marketing
fromMiami Herald
2 days ago

How to know if a digital marketing agency is good

Quality marketing agencies provide dedicated representatives, prioritize human management over automation, and possess extensive marketing experience.
#ai
fromArchitectural Digest
3 days ago

I'm Done Sourcing So Much Online. Here's Why

The convenience of sourcing online is fraught with more pitfalls than most of us want to admit. Try finding adequate photos of a vintage piece's condition-close-ups of the fabric, video of damaged areas, any images of a piece's rear or underside!
UX design
Startup companies
fromTechCrunch
4 days ago

A new dating app, Sonder, has a deliberately annoying sign-up process (and it's working) | TechCrunch

Sonder aims to revolutionize dating apps by creating a more authentic and engaging user experience through unstructured profiles and unique in-person events.
Remote teams
fromEntrepreneur
4 days ago

Many Employees Are Complaining That Work Has Been 'Stripped of Fun' - Here's Why

Employee morale is declining as companies cut perks and increase workloads with AI.
Business intelligence
fromAbove the Law
5 days ago

Integrating Technology With Customer Service: Preserving The Human Element - Above the Law

Balancing automation with human connection is essential for exceptional client experiences in legal help desks.
Psychology
fromPsychology Today
2 days ago

Why Do We Read Reviews for Things We've Already Experienced?

People read reviews post-decision to validate experiences and alleviate inner conflict, not to gather new information.
E-Commerce
fromTasting Table
1 day ago

The Grocery Store Deal That's Specifically Designed To Make You Spend More - Tasting Table

Grocery stores use loss leaders to attract customers, often selling items at a loss to encourage additional spending on other products.
Marketing
fromEntrepreneur
2 days ago

How to Navigate Brand Authenticity in the Age of AI Slop

Originality and authenticity in content are essential for brands to stand out in a saturated market dominated by low-quality AI-generated content.
Marketing tech
fromForbes
5 days ago

AI Is Deciding What Your Customers See - Most Brands Haven't Caught Up

AI agents are transforming e-commerce, projected to account for 25% of global sales by 2030, shifting traditional consumer engagement models.
Artificial intelligence
fromEntrepreneur
3 days ago

How to Draw the Line Between AI Insights and Human Decisions

High-performance teams leverage clear ownership and decision velocity to enhance AI-informed decision-making in competitive environments.
Media industry
fromTheWrap
4 days ago

Consumers' Time Spent With AI Platforms, Content to Increase 29% by 2029, Survey Finds

Consumers are preparing for increased AI content consumption, expecting to spend significantly more time on AI platforms in the coming years.
Marketing
fromEntrepreneur
2 days ago

How to Price Your Product Like the Last Unit Sets the Market

The highest-cost marginal customer determines market price, not averages; focus on scarcity and the last unit for effective pricing.
E-Commerce
fromTasting Table
2 days ago

The Easiest Way To Stop Overspending At The Grocery Store - Tasting Table

Curbside pickup helps save money by reducing impulse buys and allowing easier price comparisons.
Marketing tech
fromDigiday
3 days ago

Future of Marketing Briefing: Horizon Media is building a platform to orchestrate ad tech from a single command center

Horizon Media is developing an orchestration and intelligence layer to integrate various media marketplace partners into a central command center.
Online marketing
fromMakeUseOf
4 days ago

No, it's not your microphone - this is how advertisers know what you want

Advertisers use data from your online behavior, not microphone recordings, to deliver targeted ads accurately.
Psychology
fromSilicon Canals
2 days ago

Psychology says the loneliest people in life aren't the ones nobody likes - they're the kind, helpful people everyone appreciates but nobody thinks to check on because they seem so self-sufficient - Silicon Canals

Highly capable, helpful individuals often feel lonely because their strength creates an illusion that they do not need support.
#gen-z
E-Commerce
fromFortune
4 days ago

Gen Z shoppers are actually more deliberate than baby boomers and agonize over their cart for days | Fortune

Gen Z spends more time researching purchases than boomers, with 50% considering items for two or more days before buying.
Marketing
fromForbes
3 days ago

Brands Keep Treating Gen Z Like Younger Millennials, And It's Costing Them

Gen Z prioritizes secondhand shopping and demands transparency from brands, signaling a shift in consumer behavior and expectations compared to millennials.
E-Commerce
fromFortune
4 days ago

Gen Z shoppers are actually more deliberate than baby boomers and agonize over their cart for days | Fortune

Gen Z spends more time researching purchases than boomers, with 50% considering items for two or more days before buying.
Marketing
fromForbes
3 days ago

Brands Keep Treating Gen Z Like Younger Millennials, And It's Costing Them

Gen Z prioritizes secondhand shopping and demands transparency from brands, signaling a shift in consumer behavior and expectations compared to millennials.
Online marketing
fromGeeky Gadgets
5 days ago

Build a Fully Automated AI Marketing Team Using Claude

AI tools like Claude AI automate marketing tasks, optimize workflows, and enhance productivity for modern marketing teams.
#customer-experience
Marketing
fromMarTech
2 days ago

What the fees customers hate reveal about your pricing strategy | MarTech

Fees impact customer trust and experience, often reflecting a company's operational choices rather than fair pricing.
Marketing tech
fromMarTech
3 weeks ago

How to build context-aware customer experiences | MarTech

Seamless customer experiences require real-time data activation and cross-team collaboration, not just new software platforms or complete customer profiles.
Marketing
fromMarTech
2 days ago

What the fees customers hate reveal about your pricing strategy | MarTech

Fees impact customer trust and experience, often reflecting a company's operational choices rather than fair pricing.
Marketing tech
fromMarTech
3 weeks ago

How to build context-aware customer experiences | MarTech

Seamless customer experiences require real-time data activation and cross-team collaboration, not just new software platforms or complete customer profiles.
#personalization
Marketing tech
fromEMARKETER
6 days ago

Brands want personalization at scale, but their data stack keeps getting in the way

Limited platform integration is the top barrier to personalization for 42% of brand marketers and 47% of agency marketers in North America.
Marketing tech
fromEMARKETER
6 days ago

Brands want personalization at scale, but their data stack keeps getting in the way

Limited platform integration is the top barrier to personalization for 42% of brand marketers and 47% of agency marketers in North America.
Online marketing
fromWorld Economic Forum
6 days ago

Understanding Value in Media: Perspectives from Consumers and Industry

The internet has transformed publishing, creating challenges for revenue and consumer satisfaction, while a shift towards consumer payments may offer a solution.
Marketing tech
fromAdExchanger
3 days ago

How AI Is Reshaping The Marketing Scientist Role | AdExchanger

Marketing scientists now translate data into meaningful insights, bridging the gap between AI analysis and human interpretation.
Psychology
fromSilicon Canals
4 days ago

Psychology says the most self-centered people in any room aren't the ones who talk loudest - they're the ones who respond to every story you tell with a story about themselves, so automatically and so consistently that they've long since stopped noticing they do it - Silicon Canals

Conversational narcissism involves shifting focus in conversations back to oneself, often without awareness, hindering genuine connection.
Psychology
fromSilicon Canals
4 days ago

People who grew up calculating whether they could afford both the drink and the entree before anyone else sat down don't stop doing that math when they earn six figures. The arithmetic isn't financial anymore. It's a loyalty ritual to a younger version of themselves who promised never to be caught without an exit. - Silicon Canals

Child poverty in the U.S. leads to adult poverty more than in Denmark, Germany, the UK, or Australia, with lasting effects beyond financial circumstances.
Marketing tech
fromPhocuswire
in 2 months

Travel marketing's AI identity crisis

AI is fundamentally changing travel marketing, requiring a complete rethinking of traditional strategies and customer engagement.
#marketing
fromForbes
6 days ago
Marketing

Why Understanding Moments Matters More Than Reach

Marketers should focus on connecting brands to cultural moments rather than just measuring reach and impressions.
Marketing tech
fromFast Company
5 days ago

AI didn't break marketing. It exposed what wasn't working.

Marketing leaders focus on growth and proving marketing's value, while AI changes how buyers discover information and measure marketing impact.
Marketing
fromForbes
6 days ago

Why Understanding Moments Matters More Than Reach

Marketers should focus on connecting brands to cultural moments rather than just measuring reach and impressions.
Marketing tech
fromFast Company
5 days ago

AI didn't break marketing. It exposed what wasn't working.

Marketing leaders focus on growth and proving marketing's value, while AI changes how buyers discover information and measure marketing impact.
Psychology
fromPsychology Today
5 days ago

New Research: Some People Really Do Fall for Corporate BS

Employees impressed by corporate gibberish perform poorly in decision-making and confuse it with business savvy.
Marketing
fromExchangewire
5 days ago

"Tech can make something powerful. Human insight is what makes it resonate." Neda Lazic, The Coca-Cola Company

Creativity in advertising is evolving, emphasizing clarity of objectives and innovative problem-solving amidst technological shifts.
#customer-retention
Online marketing
fromEntrepreneur
2 weeks ago

Winning Customers Is Easy - Keeping Them Isn't. Here's Why

Customer retention now determines long-term small business success as acquisition becomes easier through modern tools like social media and AI.
Online marketing
fromEntrepreneur
2 weeks ago

Winning Customers Is Easy - Keeping Them Isn't. Here's Why

Customer retention now determines long-term small business success as acquisition becomes easier through modern tools like social media and AI.
Marketing tech
fromDigiday
6 days ago

Time pitches GEO insights into a new brand offering

Time is launching a GEO product that analyzes brand sentiment in AI search engine summaries to help brands improve their messaging.
Marketing
fromPR Daily
2 weeks ago

Why cultural insight beats product messaging every time - PR Daily

Brands achieve relevance by connecting to cultural values people already care about rather than forcing product features into conversations.
Marketing
fromMarTech
3 weeks ago

Why emotion data is changing how ads get tested | MarTech

Emotion data technologies measure authentic physiological responses to creative, revealing true emotional reactions that traditional surveys fail to capture.
Psychology
fromPsychology Today
1 month ago

The Power of Happenstance in Consumer Experiences

Unexpected product encounters generate stronger emotional connections and higher product evaluations than anticipated encounters.
Marketing
fromThedrum
3 weeks ago

The importance of knowing your buyer persona

Buyer personas reduce marketing uncertainty by defining ideal customers through research and data, enabling targeted strategies that improve success rates.
UX design
fromBig Think
1 month ago

The key to understanding what clients really need

Observing how people actually work and jury-rig solutions reveals latent needs that conventional research misses, enabling breakthrough product innovations.
fromMarTech
1 month ago

The secret to happy customers is... your data layer | MarTech

Mike Pastore is the Head of Content & Media at Third Door Media, the publisher of the Martech and Search Engine Land websites and the producer of the SMX and MarTech Conferences. In nearly three decades in B2B marketing, Mike has worked as an editor, writer, and marketer. He first wrote about marketing in 1998 for internet.com (later Jupitermedia). He then worked with marketers at some of the best-known brands in B2B tech, creating content for marketing campaigns at both Jupitermedia and QuinStreet.
Marketing tech
Marketing
fromThe Drum
2 months ago

Attention is a business strategy: how emotion builds market momentum

Attention is the most valuable marketing currency; brands must prioritize emotional presence over pure performance to drive memorable, sustainable growth.
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